Thomson and First Choice Statement – Customer Policy in relation to holidays to Tunisia
Following the tragic events in Tunisia, we are working around the clock to handle a continuously moving and challenging situation and would like to extend our deepest sympathies to the friends and family of those involved.
Whilst our priorities remain to provide every support to the families who lost loved ones in Friday’s incident, caring for the injured and bringing home customers from Tunisia who wish to return, we are also constantly reviewing the situation and updating our response accordingly.
This includes updates to our customer policy and helping customers who no longer want to travel to Tunisia to find other holidays.
We can confirm that we will be extending the cancellation of all our holidays to Tunisia up to and including the 9th July. Customers travelling to Tunisia in this period will be given the opportunity to amend their holiday free of charge to any of our destinations or receive a full refund.
Furthermore, customers planning to travel to Tunisia at any time up until the end of the summer season (31st October) will be able to amend their holidays free of charge to any of our destinations.
We can now offer fifteen new flights from airports across the UK to destinations including the Balearic Islands, Mainland Spain and Cyprus. In addition to customers being able to amend free of charge, those choosing these new flights will be offered a £50 discount per person.
Customers wishing to amend their Tunisia holiday should contact the customer service centre on 0800 009 3835 or 020 3636 1996 or visit a Thomson or First Choice retail shop.
Owing to the unprecedented volume of calls experienced by our customer service centre we can currently only take calls from those who have holidays booked to Tunisia in July. For customers travelling between August and October please visit your local Thomson retail shop or call us from Monday 6th July.
The whole of Thomson and First Choice are deeply shocked and truly saddened by the events and we are grateful to our staff on the ground and in the air and the emergency services who are working hard in an incredibly challenging environment.
Anyone with concerns about friends and families should continue to call 0800 0885372.
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Notes to editors
Full alternative flight details
- Bristol – Menorca
- Bristol – Cyprus
- Birmingham – Gran Canaria
- Cardiff – Costa Dorada
- Doncaster/Sheffield – Ibiza
- East Midlands – Majorca
- Edinburgh – Majorca
- Gatwick- Cape Verde
- Gatwick – Bulgaria
- Glasgow – Costa del sol
- Leeds Bradford – Majorca
- Manchester – Rhodes
- Manchester – Bulgaria
- Newcastle – Costa Dorada
- Norwich – Gran Canaria
