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Indian Telegraph Act, 1885
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Measures to Protect Consumer Interest
Measures to Protect Consumer Interest
Consumer Outreach Programme - Presentation
( 2 Mb)
Public notice titled "Beware of Fraud in the name of TRAI"
(222 Kb)
Public Notice: Misuse of the name of Telecom Regulatory Authority of India(TRAI), Government of India and National Emblem
( 64 Kb)
Online Telecom Consumer Complaints Monitoring System
Mobile Number Portability Consumer Guide
( 1 Mb)
Protection of Consumer Interest at a Glance
( 86 Kb)
Deactivation of Value Added Services (VAS) through 155223
( 70 Kb)
Consumer Education Workshops by Service Providers for the Year 2015-16
( 92 Kb)
Consumer Education Workshops by Service Providers for the Year 2014-15
(532 Kb)
Consumer Education Workshops by Service Providers for the Year 2013-14
(418 Kb)
Consumer Education Workshops by Service Providers for the Year 2012-13.
Consumer Education Workshops by Service Providers for the Year 2011-12.
Consumers’ Handbook on Telecommunications-2015 (English-New)
Consumers’ Handbook on Telecommunications-2015 (Hindi Version)
( 3 Mb)
Consumers’ Handbook on Telecommunications-2015 (Gujarati Version)
( 3 Mb)
Consumers’ Handbook on Telecommunications (Kannada Version)
Consumers’ Handbook on Telecommunications (Bengali Version)
( 8 Mb)
Consumers’ Handbook on Telecommunications (Odiya-Version)
( 4 Mb)
List of Blackout days for Calender year 2015
(230 Kb)
List of Blackout days for Calender year 2014
(285 Kb)
List of Blackout days for Calender year 2013
(445 Kb)
List of Blackout days for Calender year 2012
(121 Kb)
List of Blackout days for Calender year 2011
(237 Kb)
To provide hard copy of telephone bills to the consumers-reg
( 2 Mb)
Insufficient information in Advertisements-regarding
(929 Kb)
A Note on Review of Interconnect Usage Charges
( 23 Kb)
Telecom Consumers Complaint Redressal Regulations, 2012(1 of 2012)
( 98 Kb)
List of Consumer Centric Telecommunication Tariff Orders , Directions & Regulations.
Measures to Protect Consumer Interest in Telecom and Cable TV Services.
Transparency in the Tariff offers and in Disclosure to consumers
( 50 Kb)
General guidelines to all Access Service Providers regarding Levying of separate charges for rectifying defects in network and visiting charges from the consumers.
( 50 Kb)
Provision of value added service without explicit consent
( 6 Mb)
Charging for Calling line identification presentation (CLIP) facility related
(114 Kb)
Registration process/facility (1909) for Unsolicited Commercial Communication
( 11 Kb)
Processing fee for talk time top up recharge.
(504 Kb)
Termination of Service within 7 days.
(634 Kb)
Migration between plans and billing platform
(183 Kb)
Rental Rebate.
(634 Kb)