Dispute Resolution Program
Ask Questions About a TRUSTe Client's Privacy Practices

 


TRUSTe’s Commitment to Strong Privacy Practices

TRUSTe privacy programs hold companies to high standards – helping them protect the privacy of your personal information. Company’s back this up by offering TRUSTe powered online Dispute Resolution which lets users report potential violations of posted privacy statements and specific privacy issues that pertain to TRUSTe clients. TRUSTe investigates all eligible complaints and mediates solutions between users and clients.

To file a privacy dispute regarding a TRUSTe verification or certification client, follow these steps:

  1. Verify that the complaint is a privacy matter relating to a TRUSTe client — visit the directory.

  2. Contact the TRUSTe client regarding the issue.

  3. If the TRUSTe client does not resolve your issue quickly and satisfactorily, complete the Dispute Resolution form.

  4. TRUSTe will review your complaint, make sure it’s eligible, and mediate a solution.

EU US Privacy Shield Program

To learn more about TRUSTe’s role under Privacy Shield click here.