Table of Contents
Lauren Trimble
Come to this section when you feel lost, confused or annoyed. You'll find common issues and the easiest ways to solve them. We want to kill your frustration.
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Come to this section when you feel lost, confused or annoyed. You'll find common issues and the easiest ways to solve them. We want to kill your frustration.
Even though we are super amazing at pretty much all things in life, we cannot (yet) see exactly what’s on your computer screen when you write in to us. We try our best to figure out what’s going on based on your description and other information we know about the site, but sometimes, it’s best if we can just see what you’re seeing.
Down below are instructions for taking a screenshot on a PC and Mac, respectively.
Clearing your cookies and cache is like the aspirin of the Internet. Whether you’re having login trouble, issues with your MyJSTOR Shelf, or you’re sure our site is producing “interesting” errors, a quick emptying of the cookies and cache has a good chance to clear things up. If you do clear your cache and cookies but are still experiencing a pesky problem, please contact us, and we’ll get to the bottom of it.
The first thing you’ll need to do to clear your cookies and cache is determine what browser you’re using. We’ll provide guides below for both PC and Mac users for the most recent versions of the following browsers:
PCs: Chrome, Firefox, Internet Explorer
Macs: Chrome, Firefox, Safari
1. Go to the upper right corner of your browser and click on the image to the right of your address bar. It has three short horizontal lines on it, and when you click on it, a menu will pop up.
2. Click “History” from the options listed.
3. Click “Clear browsing data…” located just underneath “History” at the top of the page.
4. Make sure that “Cookies and other site and plug-in data” and “Cached images and files” (the third and fourth options) are checked off. You can choose whatever time period you want, but we usually suggest to just choose “the beginning of time” – you can’t really ask for anything more definitive than that! Then click “Clear browsing data.”
5. There may be a few moments while Chrome works to delete this data. If you haven’t cleared your cache and cookies in a long time (or never have at all!) it will take a bit longer. You will see the same screen while it works, but the options will be grayed out and there will be a spinning blue half circle just to the left of the “Clear browsing data” button you just clicked. Here’s an image of what it looks like mid-spin:
6. When you’re all done, this mini window will go away, and you’ll be left looking at your Settings page. Voila! You did it!
1. Go to the upper right corner of your browser and click on the image to the right of your address bar. It has three short horizontal lines on it, and when you click on it, a menu will pop up.
2. Click “History” from the options listed.
3. Click “Clear Recent History…” which is the second option down.
4. A new window will pop up that is called “Clear All History.” Choose “Everything” as the time range to clear, and make sure that “Cookies” and “Cache,” the third and fourth options down, are checked off. Click “Clear Now” once you’ve done this.
5. After a few moments, the “Clear All History” window will disappear. This means you’re done!
1. From the Safari Menu, select Reset Safari
2. Uncheck any or all boxes, but leave Clear History selected
3. Click Reset
1. Go to the upper right corner of your browser and click on the image to the right of your address bar that looks like a gear. When you click on it, a menu will pop up. Click on “Safety,” and then “Delete browsing history…”
2. A window will pop up. Make sure the “Preserve Favorites website data” option is unchecked and then make sure the “Temporary Internet files and website files,” “Cookies and website data,” and “History” options are checked. Then click “Delete.”
3. It will take a few moments, especially if you haven’t cleared your cookies and cache in a long time, but you will see a message along the bottom of the screen once it has been cleared that says, “Internet Explorer has finished deleting the selected browsing history.” Then you’re good to go!
Have you ever found the perfect article on JSTOR only to click "Download PDF" and watch helplessly as nothing happens? We imagine it left you feeling a little irritable.
We’re sorry you had to deal with that. (And hope you didn’t break your computer.) We're aware of how distressing it is to finally find that perfect article only to have it snatched away. But don’t worry! You’re not alone with this sneaky problem.
Web browsers generally have a default setting that blocks all pop-ups. While this is mostly good for the health of your computer (and your personal sanity) pop-up blockers can’t differentiate between ads for the latest internet scam and pop up PDFs of scholarly articles. This is something that users have to manually change within their browser settings. Sound scary? We promise that it’s not.
Each browser has a slightly different way of changing these settings, so we’re going to walk you through the most common. Furthermore, some browsers act differently on Macs and PCs, but we’ll cover the differences when we get to those.
IE has their pop-up blocker on by default. You can choose to permanently disable the blocker, or temporarily allow a download for the article you’re trying to access RIGHT NOW. As an important aside, these instructions work on both Macs and PCs.
Here’s how to accomplish the first option (permanently disabling the pop-up blocker in IE):
Your pop-up blocker is now disabled. To turn it back on, follow the steps above and select "turn on Pop-up Blocker.” We don’t recommend this option for long-term, but it may be useful when you are using JSTOR extensively.
If your Pop-up Blocker is enabled and a pop-up is blocked, you'll see a small information bar beneath the address bar. Select the information bar so that you can choose one of the three options. Clicking this bar will allow you to temporarily allow pop-ups, add the site to the exceptions list, or adjust your blocking settings. These options should be listed as:
Adding JSTOR to your exceptions list will allow pop-ups from JSTOR at all times. If you return to "Internet Options" choose the "Settings" button to the right of the Pop-up Blocker box.
All you need to do is put the website address in the bar at the top of the "Pop-up Blocker Settings" page and press the "Add" button to the right hand side. And BOOM you never need worry about missing your precious PDFs.
Like Internet Explorer, Chrome will automatically have its pop-blocker enabled. Just like IE, these instructions will work for Macs and PCs. To make exceptions or to permanently disable the pop-blocker, follow these instructions, but first please make sure you have the most up-to-date version of Chrome:
If you want to permanently disable pop-up blocking in Chrome:
To manually allow pop-ups as you encounter them, follow these instructions:
For Firefox, there are slightly different instructions depending on whether you are using a Mac or a PC.
For PCs
For Macs
These instructions are for Apple devices as they are (generally speaking) the heaviest users of Safari.
And that, my friends, is how you turn off your pop-up blocker.
Every so often, you come to JSTOR and something is...off. Maybe it's slow, you get a weird error or you can't get to an article that's just sitting RIGHT THERE. Before you throw your computer away, consider: the fault may be your browser. Lucky for you, we can guide you to a better one or help your existing browser be its best self.
So WHICH browser should you be using? The most popular, according to StatCounter, are Chrome, Internet Explorer, Firefox and Safari.
What's the difference? Chrome is fast. Internet Explorer performs unevenly and is fading out of existence (because Microsoft isn't making new versions of it ever). Firefox is great for privacy and accessibility. Safari is perfectly fine as long as you're using it on a mac. The images below are what they look like on your desktop.
If you are wondering which browser you're using RIGHT NOW, here's a handy website that tells you: http://www.whatbrowser.org/
To keep your JSTOR experience from getting weird, make sure that your browser is updated. You can always find out what version you should be using by visiting the information pages for Chrome, Firefox, Safari and IE. Generally, browsers update automatically when connected to the internet but you can manually update too.
Occasionally you might try to download a PDF and (after waiting a super long time) get an error telling you that your PDF is corrupted.
That message generally means that your download timed out. This may be because of a lackluster internet connection or a large download size. Sometimes articles with tons of images will have trouble too.
The easiest way to get your PDF is to cut the problem off at the pass. Right click on the "Download PDF" button and select "Save Target As..." (or in Firefox "Save Link as..."). This will allow you to save the PDF to your computer and should allow for a faster, more successful download.