BBC Sounds help and FAQs

Get the best out of BBC Sounds and fix issues with our really helpful support site.

Pan BBC | Update

Why am I seeing an error message when I try to play BBC Sounds content on the website?

'Player will stop working' or 'Player no longer works properly' error message when playing video or audio content

Android | Under investigation

Why can’t I play downloads on my Android 11 device?

Downloads not playing on some Android 11 devices

BBC Radio 4 | Update

Why is the sound distorted on episode nine of The Whisperer in Darkness?

Audio intentionally distorted in episode nine of The Whisperer in Darkness