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Read the latest studies and reports from the world's best known business analysts.
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Sales Cloud
2020 Gartner Magic Quadrant for Sales Force Automation
Sales Cloud
2020 Gartner Magic Quadrant for Configure Price Quote Application Suites
Service Cloud
2020 Gartner Magic Quadrant for CRM Customer Engagement Center
Service Cloud
2020 Gartner Magic Quadrant for Field Service Management
Marketing Cloud
2020 Gartner Magic Quadrant for Multichannel Marketing Hubs
Marketing Cloud
2020 Gartner Magic Quadrant for Personalization Engines
Marketing Cloud
2020 Gartner Magic Quadrant for CRM Lead Management
platform
2020 Magic Quadrant for Multiexperience Development Platforms
platform
2020 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
analytics
2020 Gartner Magic Quadrant for Analytics & Business Intelligence Platforms
analytics
2019 Gartner Critical Capabilities Report
commerce cloud
2020 Gartner Magic Quadrant for Digital Commerce
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Sales Cloud
Forrester Consulting: Make CRM the Foundation of Your Customer-Obsessed Strategy
Commerce Cloud
The Forrester Wave™: B2C Commerce Suites, Q2 2020
Commerce Cloud
The Forrester Wave™: B2B Commerce Suites, Q2 2020
Sales Cloud
The Forrester Wave™: Partner Relationship Management, Q4 2020
Marketing Cloud
The Forrester Wave™: Enterprise Marketing Software Suites, Q3 2019
Marketing Cloud
The Forrester Wave™: Experience Optimization Platforms, Q4 2020
AppExchange
The Forrester New Wave™: SaaS Marketplaces, Q2 2020
Platform
The Forrester Wave™: Low-Code Development Platforms for AD&D Professionals, Q1 2019
Health cloud
The Forrester Wave™: Healthcare CRM Providers, Q1 2020
Multi Cloud
The Forrester Wave™: Customer Analytics Technologies, Q3 2020
See how Salesforce’s channel management solution — Sales Cloud PRM — can help drive partner sales and generate 319% ROI over three years.
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IDC White Paper: The Salesforce Economy Forecast
PLATFORM
IDC White Paper: The ROI of Building Apps on Salesforce
MARKETING CLOUD
IDC Report: Worldwide Marketing Campaign Management Software Market Shares, 2019: Salesforce and Adobe Battle at the Top, Microsoft and HubSpot Post Strong Gains
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Nucleus Research Note: Salesforce Quip
Salesforce.org Nucleus Report on Corporate Philanthropy
Nucleus Research Marketing Automation Value Matrix 2018
CRM Technology Value Matrix 1H2017
Small Business
5P Consulting: Salesforce Essentials ROI Case Study
Matouk: SMB ROI Case Study
EINSTEIN ANALYTICS
Cloud Multiplies Analytics ROI by 2.3 Report
Nucleus ROI Case Study: Einstein Analytics and Shazam
MARKETING CLOUD
Piedmont Healthcare: ROI Case Study
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Sales Cloud, Service Cloud
Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
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Beagle Research
Philanthropy’s Expanding Role in the Corporation
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Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, 04 June 2020
From 2009–2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013–2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.
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