Spring ’21 Release

See how new products and features can help you focus on your customers

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Learn how the Spring ’21 Release can help you deepen customer relationships and maximize ROI.

 
 

Sales

Keep up with market changes and scale best practices.
  • Forecast Adjustments on the Salesforce Mobile App
  • High Velocity Sales for Opportunities
  • Salesforce Maps Field Safety Kit

 

 

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Service

Build loyalty with visibility and personalization.
  • Einstein Recommendation Builder
  • Field Service: Appointment Assistant
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Marketing

Engage customers with real time interactions.
  • Interaction Studio: Real-Time Segment Triggers for Journey Builder
  • Loyalty Management
  • Pardot: Campaign Cloning
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Commerce

Deliver seamless experiences anytime, anywhere.
  • Payments
  • Distributed Order Management
  • B2B Commerce on Lightning Enhancements
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Financial Services

Build trust with purpose-built features and processes.
  • Interaction Summaries
  • Branch and Practice Management
  • Rollup by Lookup Enhancements
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Healthcare & Life Sciences

Help your health teams work better, together.
  • FHIR R4 Support
  • Intelligent Document Automation Enhancements
 
 

Manufacturing

Fine-tune your business and incentive strategy.
  • Sales Agreement Enhancements
 

Consumer Goods

Accelerate growth from planning to execution.
  • Einstein for Consumer Goods Enhancements
  • Direct Store Delivery Enhancements
  • Visit Execution Enhancements
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Public Sector

Build and support thriving communities.
  • Regulatory Fee Management
  • Inspection Management: Visit Scheduling
  • Grants Program Management
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Communications

Grow revenue faster with digital-first experiences.
  • Enterprise Sales Management
  • Mobile Subscription Management
  • B2C Commerce Toolkit for Communications and Media Clouds
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Media

Grow lifetime value with seamless journeys.
  • Subscriber Lifecycle Management
  • Self-Service for Subscription Management
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Energy & Utilities

Give your customers personalized experiences.
  • Contact Center Console Enhancements
  • C&I Key Account Management Enhancements
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Experiences

Create high-performing, scalable digital experiences.
  • Lightning Web Runtime
  • Salesforce CMS Enhancements
  • Salesforce Mobile Publisher Enhancements
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Platform — Services

Build smart, connected, and scalable apps fast with new platform services.
  • Einstein Recommendation Builder
  • Customer 360 Privacy Center Enhancements
  • Customer 360 Data Manager: Data Validation Dashboards
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Platform — Applications

Make platform applications more efficient.
  • Salesforce Shield for Surveys
  • Salesforce Scheduler: Next Available Resource
  • Einstein Relationship Intelligence
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Apps — Lightning Experience

Provide a better customer and employee experience with enhancements to Actions and In-App Guidance.
  • Dynamic Actions Enhancements
  • In-App Guidance Enhancements
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Apps — Application Development

Accelerate app development with new enhancements for Flow, App Builder, Lightning Web Components and Multi-Factor Authentication.
  • Lightning Web Components: Local Dev Enhancements
  • Salesforce Flow: Debug Tool Enhancements
  • Salesforce Flow: Record-Triggered Enhancements
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Analytics

Prep and analyze all your data for all users.
  • Tableau CRM: Dashboard Components
  • Tableau CRM: Data Prep Enhancements
  • Tableau: Prep Builder in the Browser
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Salesforce Anywhere

Keep all of your data inside of Salesforce.
  • Live Data Enhancements
  • Document Creation in Salesforce
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Integration

Unlock and unify data easily and securely.
  • MuleSoft Composer for Salesforce
  • Two New MuleSoft Accelerators
  • Anypoint Platform: Multifactor Authentication
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Learning

Learn new skills for the new normal.
  • Trailhead GO Enhancements
  • Custom Product Filters
  • Customer 360 Guide for Discrete Manufacturing
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Nonprofit

Streamline digital processes to sustain impact.
  • Grants Management Enhancements
  • Salesforce.org Elevate Enhancements
  • Accounting Subledger Enhancements
 

Education

Manage applications, student success, and fundraising.
  • Admissions Connect
  • Student Success Hub
  • Advisor Flex Scheduling
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Customer Success

Navigate implementation journeys at key moments.
  • Enhanced Premier + Signature Success Plans
  • Help Portal Enhancements
  • Assurance Services
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See our previous releases for more Customer 360 product information and helpful resources.

 
Explore the Winter '21 release
See more of the Summer '20 release
Check out the Spring '20 release
 

Check out the Spring ’21 Release resources for detailed release notes, learning trails, and more.

 
Educate your team or user group with our Release in a Box top features.

Release Notes

Your in-depth guide to all-new products and features.

See the release notes
Learn about the Spring ’21 Release features on our free learning platform.

TRAILHEAD

Learn about the all-new Spring ’21 Release innovations on our free learning platform.

TAKE THE TRAIL
Join the Release Readiness Trailblazers Community Group to stay up to date.

COMMUNITY GROUP

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