Help:IRC: Difference between revisions
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[[w:Wikipedia:IRC|IRC]] is the preferred discussion platform for [[Help:Cloud Services introduction|Wikimedia Cloud Services]]. |
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{{DocumentationPage}} |
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Wikimedia Labs currently uses the IRC network to conduct discussions and is the main platform for help/requests. The channel is located on the Freenode network and the channel is called #wikimedia-labs. |
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The main channel is called {{irc|wikimedia-cloud}} and it's hosted on the [https://libera.chat/ libera.chat] network (all discussions are publicly [https://wm-bot.wmcloud.org/browser/index.php?display=%23wikimedia-cloud logged]). |
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Its a help channel, so you can just ask anything related to the functioning of Wikimedia Labs. The occasional off-topic about real life/events at Wikimedia is okay. |
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For general information about IRC usage in other Wikimedia projects, see [[m:IRC]]. |
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Just some stuff that you can do: |
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# Ask for help about Wikimedia Labs. |
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# Request for a public IP for your project. |
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== Code of Conduct == |
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Like all other IRC channels, you can talk in real time with others in the channel. Some some basic rules that people should follow and adhere to: |
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# Kindly use a pastebin for texts longer than 3 lines. |
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# Ask for help nicely, ping if necessary (usually Ryan_Lane for more technical/urgent help). |
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Violators might risk getting kicked, or even banned from the channel. |
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By participating in the IRC channel you agree to adhere to the [[mw:Code of Conduct|Code of Conduct for Wikimedia technical spaces]]. |
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We also encourage everyone to follow the [[mw:Wikimedia Cloud Services team/Team Social Norms|Technical Engagement Social Norms]]. |
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Anyone can just enter the channel, usually through any IRC client or via Freenode's [http://webchat.freenode.net webchat]. Simply just <tt>/join #wikimedia-labs</tt> when you are connected to Freenode. |
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== What to do there == |
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{{irc|wikimedia-cloud}} is a help channel for anything related to services provided by Wikimedia Cloud Services. |
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# Ask for help about the provided services (Toolforge, Cloud VPS, Data Services, etc.) |
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# Request attention for a bug filed in Phabricator |
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# Record [[Cloud VPS Server Admin Log|Server Admin Log messages]] by sending <tt>!log <var>project</var> <var>message</var></tt> messages |
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The occasional off-topic discussion about real life and events at Wikimedia is permitted in moderate quantities. |
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== Forbidden behavior == |
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Additionally, there are certain rules we strictly enforce to create a healthy discussion environment: |
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# No pasting code snippets longer than 2-3 lines (use a [[phab:paste/|pastebin]] for that) |
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People who are persistently disruptive may be temporarily or permanently banned from the channel. |
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The channel is open to anyone so first make sure you can connect using an [[w:Internet Relay Chat#Client software|IRC client]]. |
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Once connected just type <code>/join #wikimedia-cloud</code> and that should be it! |
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Conversations in the ''#wikimedia-cloud'' channel are publicly logged at https://wm-bot.wmcloud.org/logs/%23wikimedia-cloud/ |
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== Status updates == |
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You can access the {{irc|wikimedia-cloud-feed}} channel if you want to know about: |
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* Updates to Phabricator tasks |
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* Updates to change requests in Gerrit |
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* Infrastructure alerts |
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In this channel, you will find various [[m:IRC/Bots|bots]] relaying that type of information (wikibugs, icinga-wm, shinken-wm, and stashbot). |
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== Additional information == |
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* [[Help:Cloud Services introduction|Wikimedia Cloud Services]] |
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* [[Portal:Toolforge|Toolforge documentation]] |
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* [[Portal:Cloud_VPS|Cloud VPS documentation]] |
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* [[Portal:Data_Services|Data Services documentation]] |
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* [[Help:Contents|List of all documentation pages]] |
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{{:Help:Cloud Services communication}} |
Latest revision as of 14:21, 16 December 2023
IRC is the preferred discussion platform for Wikimedia Cloud Services.
The main channel is called #wikimedia-cloud connect and it's hosted on the libera.chat network (all discussions are publicly logged).
For general information about IRC usage in other Wikimedia projects, see m:IRC.
Code of Conduct
By participating in the IRC channel you agree to adhere to the Code of Conduct for Wikimedia technical spaces.
We also encourage everyone to follow the Technical Engagement Social Norms.
What to do there
#wikimedia-cloud connect is a help channel for anything related to services provided by Wikimedia Cloud Services.
Things you can do there:
- Ask for help about the provided services (Toolforge, Cloud VPS, Data Services, etc.)
- Request attention for a bug filed in Phabricator
- Ask for access to a specific project
- Record Server Admin Log messages by sending !log project message messages
The occasional off-topic discussion about real life and events at Wikimedia is permitted in moderate quantities.
Forbidden behavior
Additionally, there are certain rules we strictly enforce to create a healthy discussion environment:
- No spamming/advertising
- No shouting (i.e. using all capital letters for every word)
- No pasting code snippets longer than 2-3 lines (use a pastebin for that)
People who are persistently disruptive may be temporarily or permanently banned from the channel.
You should also avoid publishing any kind of potentially personal information on the channel as it is publicly logged and viewable by all. If absolutely needed, feel free to send a private message to your recipient.
Accessing the channel
The channel is open to anyone so first make sure you can connect using an IRC client.
Once connected just type /join #wikimedia-cloud
and that should be it!
Conversations in the #wikimedia-cloud channel are publicly logged at https://wm-bot.wmcloud.org/logs/%23wikimedia-cloud/
Status updates
You can access the #wikimedia-cloud-feed connect channel if you want to know about:
- Updates to Phabricator tasks
- Updates to change requests in Gerrit
- Infrastructure alerts
In this channel, you will find various bots relaying that type of information (wikibugs, icinga-wm, shinken-wm, and stashbot).
Additional information
- Public logs of the channel
- Wikimedia Cloud Services
- Toolforge documentation
- Cloud VPS documentation
- Data Services documentation
- List of all documentation pages
Communication and support
Support and administration of the WMCS resources is provided by the Wikimedia Foundation Cloud Services team and Wikimedia movement volunteers. Please reach out with questions and join the conversation:
- Chat in real time in the IRC channel #wikimedia-cloud connect or the bridged Telegram group
- Discuss via email after you have subscribed to the cloud@ mailing list
- Subscribe to the cloud-announce@ mailing list (all messages are also mirrored to the cloud@ list)
- Read the News wiki page
Use a subproject of the #Cloud-Services Phabricator project to track confirmed bug reports and feature requests about the Cloud Services infrastructure itself
Read the Cloud Services Blog (for the broader Wikimedia movement, see the Wikimedia Technical Blog)