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Find a Location

Discover Financial Services has 85 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDiscover Financial Services

    Credit Cards and Plans
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Discover Financial Services has requested that before filing a BBB inquiry, consumers contact the Executive Office of Customer Advocacy at the following:

    Email: [email protected] 
    Address: PO Box 17019
    Wilmington, DE 19850-7019


    Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 357 Customer Reviews

    Customer Complaints

    3,063 complaints closed in last 3 years

    1,171 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/13/1989

    Years in Business: 63

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Credit Cards, Banking, Personal Loans, Student Loans, Home Equity Loans, Credit Scorecard

    Business Details

    This is a multi-location business.

    Find a Location

    Discover Financial Services has 85 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2500 Lake Cook Rd, Riverwoods, IL 60015
      BBB File Opened:
      2/27/2001
      Years in Business:
      63
      Business Started:
      7/25/1960
      Business Started Locally:
      7/25/1960
      Business Incorporated:
      12/26/1960
      Accredited Since:
      11/13/1989
      Type of Entity:
      Corporation
      Number of Employees:
      20200
      Alternate Business Name
      • Discover Bank
      • Discover Products
      • Discover Financial Services (Inc.)
      • Discover Card
      Business Management
      • Mr. Roger Hochschild, Chief Executive Officer and President

      Customer Complaints

      3,069 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Id like to complain about applying for a Discover It card today (04/10/2024). I had a pull on my credit and Id like my credit to be cleaned up squeaky clean from this company. I had a credit card with them years ago that they closed on their own account because I was working with a consolidation company who scammed me and I never went with. Discover never opened my account back up or put me in good standing. Although they have been sending me applications for years 4 times a month none stop. When I apply to my surprise I am denied. I spoke with a few people and I was told that I was not approved and they are not sure if I would be able to be approved. They could not say yes or no but they said to keep applying even though I would get a soft pull put on my credit. This company is nuts! I could not speak to a supervisor and they would not reconsider the decision even though I have great credit and I am on time on all of my bills. This is nuts, they won't remove my ding and then they said to keep applying and seeing if I would be approved but they aren't sure if I would ever be approved. What kind of unprofessional ******** is that. I am sorry for my language but this is ridiculous. I want my credit report to be clean, spotless, scrubbed from this company ever looking at my credit history or whatever they do. If possible a compensation for their stupidity to send me mail every week for the last 7 years.
      Read More

      Customer Reviews

      357 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shaoyi Z

      1 star

      04/18/2024

      I'm very new to US and arrived in ** for work at the end of 2023. Then I applied for discover credit card to build my credit history with the country. I used the credit card to purchase things needed for my living needs and pay the bill on time - never late. Then on March 31, I noticed my credit card was closed with no closure reason provided. I called the company on Apr 1st and they told me that I will be able to get the closure reason within 7-10 business days and they promised me that they've already shipped the notification to me. On Apr 18th, I called Discover again since I still hadn't received the notification on closure reason yet. I was re-directed to 5-6 account managers during the call. At the beginning, they told me that my notification has been sent out and they have no idea why I haven't received yet. And the last account manager told me that notification has not been sent out yet and they have no idea on when the notification will be sent out. The mangement of the company is a mess!!!!!!! I used the credit card in a good manner but they closed that with no reason provided!!!!!

      Local BBB

      BBB of Chicago & Northern Illinois

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