Mediation policy: Steps to cut costly risks arising from customer disputes Customer complaints are very costly for any business.
Are you looking within in your transformation plan? Everyone thinks of changing the world, but no one thinks of changing himself.
Family mediation: Does your firm have a policy to solve costly conflicts? Family-owned businesses face a number of challenges that are unique due to the family relationships.
Firm tackles food insecurity with Striga weed bioherbicide laire Sands Baker's path wasn't always destined for bioherbicides and battling the tenacious Striga weed.
Growth mindset: Rising to the level of your business goals The paradox is how imperfect is perfect. In business, we are our habits. We are what we do, not what we say we do.
How Victoria Courts heirs handled business transition Victoria Courts, the Kenyan firm that is synonymous with high-end furniture, nearly fell into the trap that keeps many family businesses from surviving to the third generation.
MPUTHIA: How responsible are you with your customers' data? Brand reputation is the overall perception that the public have over a particular business.
Kenyan targets diaspora billions with digital bank Every year, Kenyans living abroad send hundreds of billions of shillings home using non-inclusive banking and financial services.
From house to 3 campuses: Investor's key lessons on growing to group of schools While working as a banker, Boniface Owiti thought his role was purely to provide capital to his wife who was passionate about education to enable her to fulfil her ambition of owning a school.
Human rights: How to make your business compliant Businesses play a big role in either upholding or defeating human rights as enshrined in the Constitution.
Innovator's dilemma: Balancing disruption and firm profitability Innovation seems to be everywhere – a common commodity.
MPUTHIA: Video and digital wills may soon be the norm A few years back, the court held a video recording of a will made by a testator to be invalid.
ABBOTT: Lessons from math genius on effective management What can be learnt from the world’s most successful investor and trader?
City Walk founder's drive to connect shoes' soles to souls Kenya’s footwear market is transforming, shaped by a tremendous change in customer tastes and purchasing habits.
MPUTHIA: How parents can protect their talented child star A report details how various minors suffered due to their stardom.
From senior IT executive to thriving piggery enterprise When Christine Miyogo first ventured into pig business in 2014, it was a false start.
MPUTHIA: Why creatives need succession planning Generally, creative works have a statutory life, which guarantees continued ownership for several years.
ABBOTT: Is AI your warm and cuddly friend at work? AI has the potential to transcend the limitations of the human mind.
Korokwony women milling plant roars back to life after seven years Solid Millers takes over the operational reins of the women-owned Korokwony plant.
How a restructuring officer can help your venture thrive again Incorporating a CRO to supplement management enables firms to navigate the complexities in a distressed or near-distressed situation.
MPUTHIA: Firms need non-executive directors to succeed Directors are crucial for any business, whether they are registered or not.
How we learnt from our startup failures to grow Copia Global Tracey Turner built Copia banking on the existing informal retail sector kiosks and dukas to bring to them a whole variety of products and services.