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Executive Leadership

Tracey L. Armstrong
President and Chief Executive Officer
Tracey Armstrong is the President and Chief Executive Officer of CCC, which was named to KMWorld’s Top 100 Companies that Matter in Knowledge Management.  A leading voice on global copyright, Armstrong serves on the Board of Directors of the International Federation of Reproduction Rights Organisations (IFRRO) and PublisHer. Since becoming CEO in 2007, she has led CCC through a period of tremendous growth and innovation. Armstrong works with publishers, authors, universities, businesses and industry associations around the world to address copyright issues and establish alliances. With a focus on corporate social responsibility, she championed CCC’s global “We Not Me” program to promote corporate and individual social responsibility. She currently serves on the Board of Harborlight Community Partners. Armstrong holds an MBA from Northeastern University.

Richard A. Ruf
Vice President, Chief Financial Officer and Treasurer
As Vice President, Chief Financial Officer and Treasurer, Richard Ruf is responsible for all of CCC’s financial affairs, as well as royalty payments, sales operations, contract administration and facilities.  Prior to joining CCC in 2000, he served as Controller of REP Environmental Processes, a subsidiary of RWE AG.  Richard was with Laventhol & Horwath, CPAs prior to joining the private sector.  Richard earned his MBA from Suffolk University, holds his Bachelor of Science degree in Accounting from Virginia Tech, and is a Certified Public Accountant.

Catherine Zaller Rowland
Vice President, General Counsel
Catherine Zaller Rowland is General Counsel of CCC.  She has held a range of positions in the private sector and federal government, including most recently as Associate Register of Copyrights and Director of the Office of Public Information and Education at the U.S. Copyright Office. While at the U.S. Copyright Office, Rowland served as one of four principal legal advisors to the head of the Office on a variety of complex matters, chaired the board that considers second appeals of registration decisions, and co-chaired the group responsible for updating the Compendium of U.S. Copyright Office Practices. She also advised the U.S. Copyright Office on a number of issues involving domestic and international copyright law, policy, and legislation. This included analyzing domestic and international copyright issues such as copyrightability and artificial intelligence and representing the Office at meetings of foreign government officials concerned with the international aspects of intellectual property. Rowland is a frequent public speaker and has been a key contributor to trade agreement implementation negotiations. Before her tenure at the U.S. Copyright Office, Rowland was in private practice focusing on intellectual property litigation, transactions, and counseling.

Frederic Haber
Vice President, Senior Counsel
Frederic Haber is Vice President, and Senior Counsel of CCC. He is responsible for all of CCC’s legal affairs, including the legal aspects of its copyright licensing business as well as of its businesses in software tools and professional services. He has participated in the development of each of those businesses and their expansion outside the US, and he counsels senior management in the development of new products and services.
Prior to joining CCC, Fred was a senior attorney at the original corporate parent of the Macy’s chain of department stores. Before that, Fred was of counsel to the New York City-based law firm of Weil, Gotshal & Manges, LLP, practicing intellectual property, trade regulation and antitrust law. He holds bachelor’s, master’s, and law degrees from schools of Harvard University. Fred is admitted to practice law in Massachusetts, New York and Connecticut.

Michele R. Nivens
Vice President, Human Resources
Michele Nivens is CCC’s Vice President, Human Resources, responsible for talent acquisition and development as well as compensation and benefits.  Prior to joining CCC in 2006, she served as the Vice President of Human Resources for Software.com from start-up to profitable post-IPO venture and merger to create Openwave. She also served as Vice President of Human Resources for BBN Systems and Technologies during the years of its Internet backbone build out and ultimate acquisition by GTE. Michele earned her Master’s Degree from the Harvard Graduate School of Education and holds her Bachelor of Science in Management from the University of Massachusetts, Boston.

Haralambos Marmanis
Executive Vice President & CTO
Haralambos “Babis” Marmanis is CCC’s Executive Vice President & CTO. Babis is responsible for driving the technology vision and the implementation of all software systems at CCC. He has over 20 years of experience in computing, with proven success in leading software development teams. Prior to CCC, Babis was the CTO at Emptoris, a leader of supply and contract management software solutions. He also worked at Zeborg, a provider of analytic software for expenses, and Truexchange, a real-time trading and risk management software system. He is a published book author in business and technology, and he also published numerous papers in academic journals and technical periodicals. Babis holds a PhD in Applied Mathematics from Brown University, and an MSc from the University of Illinois at Urbana-Champaign. He was the recipient of the Sigma-Xi innovation award and an NSF graduate fellow at Brown.

Emily Sheahan
Vice President & Managing Director
Emily Sheahan is CCC’s Vice President and Managing Director leading the Information and Content Solutions division. Emily is responsible for revenue and profitability of new and existing solutions in the market. She has been with CCC since 2011 during which she managed several organizations including Global Alliances, Marketing, Education, as well as Strategic Initiatives such as M&A. Emily joined CCC from HCPro where she was Group Publisher driving strategy, research, development, production and profitability of products and services in a number of healthcare and regulation markets.  Earlier, she was with NBC News-KULR as Capital Bureau Chief.  Emily earned her Master’s Degree from Emerson College and holds a Bachelor’s Degree in Corporate Communication from Ithaca College.

Lauren Tulloch
Vice President & Managing Director
Lauren Tulloch is Vice President & Managing Director for CCC. In that role, she is responsible for the Corporate Business Unit which includes copyright licenses, the RightFind product suite, and managed knowledge services. Prior, Lauren held several product management leadership roles in the organization. Before joining CCC, she served as a group publisher at a healthcare education & training company. Lauren began her career as a newspaper reporter and editor. She holds a Bachelor’s degrees in journalism and political science from Boston University.

Donna Pouliot
Vice President, Sales
Donna Pouliot is CCC’s Vice President, Sales, responsible for sales for CCC’s existing and emerging businesses. Donna joined CCC in 2014 with the acquisition of Infotrieve, where she was Vice President of Sales. She brings 20 years of experience in solution sales, assessing sales performance, creating and implementing sales strategies, nurturing customer relationships and expanding market penetration. Earlier, she served in leadership roles at companies such as AMS Services, Inc. a Software division of CNA, and Swingtide, an IT Consulting Services company.

Kim Zwollo
Vice President, Client Engagement & Business Development
Kim Zwollo is VP, Client Engagement & Business Development, responsible for building and driving the overall growth of the business around the world. Prior to joining CCC, Kim worked for Springer SBM, now Springer-Nature in various international roles. Most recently he was Executive Vice President Sales for the EMEA region. Kim has also served in diverse sales and management roles for other media companies including Elsevier Science. Kim holds a Master’s degree in Medical Biology from the University of Utrecht in the Netherlands.

Michael Healy
Executive Director, International Relations
Michael Healy is the Executive Director, International Relations, at CCC. Prior to joining CCC, Michael was Executive Director of The Book Rights Registry, and previously Executive Director of the Book Industry Study Group, a New York-based non-profit body dedicated to improving the efficiency of the book industry by providing standards, research, education and information. Michael has worked in the publishing and information industries for more than 25 years and has spent most of that time in senior editorial, sales and distribution roles in digital publishing. He has been closely involved in the development of standards for the international book trade, and is particularly associated with standards for metadata, product information and electronic commerce. Michael has led many international standards groups, was Chairman of the International ISBN Agency, a Director of the International DOI Foundation, and led the international ISO committee that developed ISBN-13. He is currently a board member of the Copyright Hub Foundation (UK) and Chairman of the Board of The International Standard Name Identifier.

Roy S. Kaufman
Managing Director, Business Development and Government Relations
Roy Kaufman is Managing Director of both Business Development and Government Relations for CCC. Prior to CCC, Kaufman served as Legal Director, John Wiley and Sons, Inc. He is a member of, among other things, the Bar of the State of New York, the Author’s Guild, and the editorial board of UKSG Insights. Kaufman also advises the US Government on international trade matters through membership in International Trade Advisory Committee (ITAC) 13 – Intellectual Property and the Library of Congress’s Copyright Public Modernization Committee. He was the founding corporate Secretary of CrossRef, and formerly chaired its legal working group. He has written and lectured extensively on the subjects of copyright, licensing, open access, text/data mining, new media, artists’ rights, and art law. Kaufman is Editor-in-Chief of Art Law Handbook: From Antiquities to the Internet and author of two books on publishing contract law. He is a graduate of Brandeis University and Columbia Law School.

Gretchen L. Gasser-Ellis
Vice President, Enterprise Operations
Gretchen Gasser-Ellis is CCC’s Vice President of Enterprise Operations.  In this role Gretchen focuses on business process transformation and scaling operations across the enterprise.  She also manages the Platform Operations department, the Research and Analytics department and the Program Management Office.  Gretchen has been at CCC for 20 years and has held several roles including Vice President and Managing Director, Publisher Solutions, Senior Vice President Product and Operations, Vice President of Operations, Chief Information Officer, and Director of RightsLink. Prior to CCC, Gretchen worked in IT consulting at Waterfield Consulting Group and in project management roles at Camp, Dresser and McKee and DuPont. Gretchen has a Bachelor of Business Administration degree from the University of Michigan and an MBA from Boston University.

Stephanie Fox
Vice President, Marketing
Stephanie Fox is Vice President, Marketing at CCC, and is responsible for communicating the strength of the company’s vision across all channels. She manages brand strategy, corporate communications, public relations, analyst relations, content-driven demand generation, campaigns, events, and internal communications.
Steph rejoined CCC after serving as CMO at Rekener, a customer data platform startup. Previously she was the Senior Director of Marketing at CCC, after holding product marketing, marketing communications, research, and alliances roles at the company. Prior to CCC, Steph was VP of Marketing at IP telephony provider Vertical Communications, VP of Marketing at security services provider @stake (acquired by Symantec), VP of Marketing at VOIP infrastructure provider Informio, a co-founder of content consultancy DotContent, and VP at Meridian Technology Marketing. Steph has a bachelor’s degree in French Language & Literature from New York University.
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