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Covid-19 Updates
Updated May 17th 2021
Roadmap for reintroducing in-person library services. Find out more about our services from May 17th. Services may differ per library. For more information on our libraries, please visit our library pages
Libraries Unlimited annouces their roadmap
To assist our customers, we have put the following temporary arrangements in place:
  • You can review loans online or by contacting your library via email.
  • Items that were due back before 4th April have been automatically extended to 28th June 2021.
  • Ancestry access at home has been extended to end of Sept 2021.
Our digital library remains open, you can download and stream free eBooks, eAudiobooks,  eMagazines and e-newspapers from our extensive collection. You can use our online resources from home and access to Ancestry Library Edition has been extended to Sept 2021.  In addition, there is remote access to Business Information databases.  Find out more at https://bipc.librariesunlimited.org.uk
Our Services
Choose and Collect
Libraries are running Choose and Collect services to support the health and wellbeing of our communities. Services may differ per Library. To use our Choose and Collect service, please telephone or email your local library, we will select your books or DVDs and you can collect them from the library.
Mobile libraries
Our mobile libraries mobile libraries will be back on the road offering book browsing for one bubble at a time, providing a targeted response to isolated individuals within rural communities.
Home Library Service
The Home Library Service will resume Jan 18th 2021 and will be offered where the volunteer is comfortable providing this service. Please contact your local library or email home.library@librariesunlimited.org.uk for further details.
 
What to expect in our libraries
Opening Times
Library opening times may vary so please do check with your local library before you make your journey. For libraries offering Choose & Collect only, contact your library directly to pre-arrange
Signs and queue management
To keep everyone safe we have installed safety signage throughout our libraries. Safe queuing will be in place to enter the library. We have 2 metre social distancing measures, hand sanitisation stations and one-way systems to help the safe flow of customers through our libraries.

Our libraries vary in size, and we will limit the number of customers at any one time. Factors such as layout, number of floors, staffing and services available may play a part in our safety management.
Customer Numbers
Our libraries vary in size, and we will limit the number of customers at any one time. Factors such as layout, number of floors, staffing and services available may play a part in our safety management.
Hand sanitiser and cleaning
We have invested in hand sanitiser stations for each library, enabling you to sanitise when entering the library. Cleaning will be in place for services such as our public computers and self-service kiosks. Each library has been cleaned in advance of our return and has regular cleaning in place.
NHS Covid-19 App
The NHS Covid-19 app launched on 24th September and each of our libraries will be displaying the QR code poster for our customers to scan and self-register for Test & Trace. The app does more than the QR code check in, it also allows you to:

Trace – For contact tracing, the app detects and logs other nearby app users using random unique IDs.

Alerts – When you register for the app you supply the first part of your postcode, it then alerts you to the risk in your area. Symptoms – If you feel unwell, you can use the app to check if your symptoms could be related to coronavirus (COVID-19).

Test – If you have symptom it will allow you to book a test. Isolate – If you have been advised by the app to self-isolate, the app provides a countdown timer so that you can keep track of how long you need to self-isolate. As libraries are supporting the Check-In scheme by displaying QR codes you may receive enquiries specifically about this. We can inform customers that: The app stores all your check-in data locally on the phone and does not send it to a third party.

Your check-in data will be deleted after 21 days. You will receive an alert if somebody who has tested positive for Covid-19 has been in the same venue as you.

A NHS guide to the app can be found here.

Click here for full details of Libraries Unlimited’s Test and Trace privacy policy
Social distancing
Each library has changed layouts to ensure adequate space for you to move around in safety. We have marked up our floor space to support social distancing and we request that 2m social distancing is observed by all staff and customers.
Face coverings
The government requires all members of the public to wear face coverings in libraries.

Hand sanitiser and cleaning We have invested in hand sanitiser stations for each library, enabling you to sanitise when entering the library. Cleaning will be in place for services such as our computers and self-service kiosks.

For government guidance on face coverings click here.
 
Using the library
Browsing and returning books
Our libraries are open for public access to choose books from our shelves.

We recognise that libraries are places where you enjoy browsing and that glancing through a book before choosing to take it home is often an integral part of the experience.

In the event you change your mind about an item you have picked up, we have installed ‘browsing trolleys or boxes’ where you can safely leave it. At the end of each day, items from our browsing trolleys will be safely quarantined for 72 hours. This system is in place to support safety in our libraries.

Any loans can be returned to your local library. We have extended loans to allow you more time and you can manage renewal dates via our website or by contacting your local library for assistance. After 7th June 2021 new loans will revert to standard loan periods (3 weeks books and 1 week DVDs).

For safety reasons libraries may initially be offering a more limited selection of stock for people to choose from. All books and items returned to the library will undergo 72 hours quarantine before they are removed from your account and returned to the library shelves. We will be asking you to place returned items into a box near the library entrance to keep them separate for quarantining.
Computers, printing and photocopying
Computer sessions may be limited to 1 hour and are bookable online, by phone, email or in person at your library. Please speak to library staff if you think you may need extra time.

Please have the exact money to pay for any printing as there is currently no change available.

Computers are situated to allow for 2m social distancing and will be cleaned between every use. The numbers of computers available at your library will be reduced because of this safety measure.
Children’s libraries
Children and families are very important to us and we want to make sure children continue to have a positive digital experience from their local library.

Our offer for children and young people will vary from library to library, based on space and local arrangements.

Please visit our social media for details of the amazing online programme we have available.
Events
You can access our activities and events that we are streaming and sharing online. Find your local library on social media (Facebook and Twitter) to enjoy these events.

We will keep reviewing the government’s guidance and we are hoping to re-introduce in-person events over the summer.
Reservations & Account limits
Online reservations are available via our websites and we will email you when your items are ready for collection. You will then need to contact your library to arrange a collection time. If you have already placed an online reservation we will email you when it is available for collection.

You can currently borrow a maximum of 24 books. This is a temporary measure and from 1st July the maximum number of loans will change to 20 books.
Renewals, reservations and charges
To assist our customers, we have put the following temporary arrangements in place: An extended loan period of 10 weeks runs until 7th June 2021 and after this date will revert to standard loan periods (3 weeks books and 1 week DVDs) You can review your loans online or by contacting your library via email or phone Suspended reservation charges will finish on 30th June 2021 and reservation charges will be reinstated on 1st July 2021. Accounts levels revert to £5 as from 1st July 2021. Our digital library remains open, you can download and stream free eBooks, eAudiobooks, eMagazines and e-newspapers from our extensive collection. You can use our online resources from home and access to Ancestry Library Edition has been extended to Sept 2021. In addition, there is remote access to Business Information databases. Find out more at BIPC.librariesunlimited.org.uk. Please do not return items to drop boxes / through letter boxes either as staff will not be in the buildings.
Payments
We encourage you to make payments via our self-service kiosks, and in libraries where we have contactless payment via card. We will only take cash payment where card payment is not possible and will not be able to offer change.
Cafés


the rule of 6 will apply meaning that we can reopen our café indoor spaces at Exeter Library, Newton Abbot Library and The Hayridge, Cullompton. Outdoor café spaces will also be open.

The Hayridge Café in Cullompton is open Monday – Friday, 10am-4pm.

The Owl and the Pussycat Café at Exeter Library is open Monday – Saturday, 9am-4pm except Wednesdays, 10am-4pm.

The Owl and the Pussycat Café at the Passmore Edwards Centre (Newton Abbot) is open Monday – Saturday, 10am-3pm.
 
Our Facilities
Toilets
Our customer lifts will be limited to one person, or one family group at a time. Our customer toilets will remain closed until further notice to maintain a safe environment. Seating areas in most libraries will be limited or removed due to space restrictions and social distancing.
First time visitors
If you are wanting to use the library for the first time please join online in advance. You will be able to use our digital services immediately. If you wish to use the physical library please contact your local library by phone or email with your temporary [UNREG] number and we will arrange a library card for collection.
Digital Library
Download and stream free eBooks, eAudiobooks, eMagazines and e-newspapers from our extensive collection. You can use our online resources from home and access to Ancestry Library Edition has been extended through to Sept 2021.
Meeting Room Hire
The rule of 6 will apply meaning that we can reopen our meeting rooms for small groups of 6.

If you have a meeting room booking, our room hire team will be in touch to discuss your booking.

We’re keeping a close eye on any changes to Government guidance and will keep customers up to date regarding changes to their booking.
To make a booking or for room hire enquiries please call 0333 2342123 or email: roomhire@librariesunlimited.org.uk
 
Lockdown - Library Service FAQs
How has borrowing changed?
Here is the latest on borrowing changes coming into effect over the summer:

- Loans from 7th June will revert to standard loan periods (3 weeks books, 1 week DVDs)
- You can borrow up to 24 books and from 1st July 2021 numbers of loans will change to 20 books.
- Reservation charges will recommence on 1st July 2021.
- Account limit reverts to £5 from 1st July 2021.

You will be able to view your new return date online by signing into your Devon or Torbay library account and proceeding to “My loans”. If you have forgotten your PIN please click the ‘Forgot PIN’ option to get a PIN reset sent to your registered email address. If you need assistance please email your local library stating your name and library card number.
What is available digitally?
Digital Library Download and stream free eBooks, eAudioBooks and eMagazines.

- Use Overdrive to access eBooks, eAudiobooks, online magazines and e-newspapers)
- Access eAudiobooks via BorrowBox
- Access the ‘Reading Well’ collections on our digital platform Online Reference resources
- Access to Ancestry Library Edition has been temporarily extended to Devon Library members at home, courtesy of ProQuest and its partner Ancestry.
- For online content and live streaming events, check out individual library Facebook pages for more information.


Join the Digital Library

You can join the library by visiting this page. Once you have completed the online joining form, you will be given a temporary [UNREG] number which will enable you to access our digital library immediately. As and when our libraries re-open we will process all temporary memberships registered during this closure period and we will issue a library card to you.uff
How do I get in contact?
General telephone enquiries 0345 155 1001 Contact your local library by email for assistance with renewals or any other enquiries.

Please bear with us, at this time, as we are receiving an increased number of enquiries We can also answer general enquiries and/or forward on general enquiries to the relevant member of the team from our info@ inbox. Please email info@librariesunlimited.org.uk Please note that we aim to respond to all enquiries within 5 working days, but due to the current high level of enquiries and fast-moving national picture, we cannot guarantee this.
 
The safety of both our staff and our customers are important to us, and we are working hard to ensure libraries provide a safe and protective environment. Following government guidance our staff are provided with safety equipment and you may see us wearing gloves, masks or visors. All members of staff have completed Health & Safety training on how to work safely in this new environment.
Information and advice
Reliable and up to date information about the coronavirus situation is available from:

Advanced search
Vulnerable and older customers

We provide invaluable social contact for many of our older and more vulnerable customers. Many of our Home Library Service volunteers are remaining in touch with customers. Library staff will remain in contact and provide a library service during our library buildings closure.

Business support

We have a range of online business support, events and information available via our Business and IP Centre.
 
Our libraries
From May 17th check your library page for more information.
 
 
Open for Choose and Collect
please pre-arrange a time
 
Open for computer use
please pre-arrange a time
 
Open for meeting rooms
please pre-arrange a time
 
Open for browsing books
please check opening times
 
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Devon Libraries is delivered by
Libraries Unlimited, get in touch at:
librariesunlimited.org.uk
Libraries Unlimited South West, a company limited by guarantee, registered in England and Wales. Registered company number: 9822597.
Registered charity number: 1170092.
Registered office: Exeter Library, Castle Street, Exeter, Devon EX4 3PQ
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