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Discover Durham FAQ
We’re an open book.
If you’ve got questions about what destination marketing is, how we operate, and what our policies are, you’ve come to the right place. If you don’t find the specific answers to your questions here, we’re only a phone call away at 800-446-8604.













STORY IDEAS
We take pride in Durham, and our primary goal is to provide content to visitors that reflects our brand values and tells the story of why someone would consider Durham as a destination. Do you have a story idea that will attract and inform prospective Durham visitors? Great! We'd love to hear from you.
Before you pitch an idea for a blog post, video or other piece of editorial content, here's what we'll need from you:
  1. An overview of your story idea. A list of sources we can contact, a topic, proposed angle and how it relates to one or more of our brand values (positive, inspiring, inclusive) would be a great place to start.
  2. A prospective timeline. We plan our articles six weeks in advance. Therefore, if you have an idea that is time-sensitive or seasonal, please give us notice so that we can make sure it's relevant by the time it's published.
  3. Recognition of our mission and purpose. Our potential use of your idea is strictly contingent upon its alignment with our mission and purpose. We endeavor to include content that fulfills our mission and is consistent with our editorial guidelines, but cannot guarantee the use of any particular content or content ideas.
  4. Adaptability. Discover Durham reserves the right to review, revise and/or reject any and all content that you provide in our sole discretion. We may not be able to accommodate your story, but trust that there's an editorial strategy behind our decision.
  5. Does your idea check all of our boxes? Send it along to enews@​discoverdurham.com​.
SOCIAL MEDIA
All of our social media channels (Facebook, Twitter, Instagram, YouTube, Pinterest and LinkedIn) are administered by Discover Durham for the purpose of marketing Durham as a destination, promoting Durham features, properties, and events, and engaging fans in topics of interest. Additionally, each will be used to share critical information and news about Durham in the event of emergency. Thus:
Posts and comments in conflict with the guidelines below will be deleted from the platform. Comments containing profanity, threats or libel will be deleted and the user banned from the page without further communication. Discover Durham reserves the right to ban users/delete any posts or comments including those that, in its sole view:
Please note that the posts and comments expressed on social networking sites (Facebook, Twitter, Instagram, YouTube, Pinterest and LinkedIn etc.) do not necessarily reflect the opinions and positions of Discover Durham, its employees or its governing body, the Durham Tourism Development Authority. Any non-Discover Durham links on this site do not constitute endorsement by Discover Durham.
Discover Durham reserves the right to change and supplement these guidelines without notice. For questions about this policy, please contact us at socialmedia@discoverdurham.com​.
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212 West Main Street
Durham, North Carolina 27701
(919) 687-0288
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