Information for Customers
General FAQ
We may already have the answer to your question. We encourage you to browse the answers to our frequently asked questions.
I can’t log into my account and am unable to reset my password.
We launched a new e-commerce site in March 2019, and because our users’ information is secure and encrypted, we were unable to carry over login and password data. If you do not receive an email to reset your password, you may need to create a new account.
How can I purchase a Duke University Press book?
To shop the Duke University Press Web site, choose a browsing path (by subject, title, author, or series) to find the book you want. Add the book to your shopping bag for online checkout. Duke University Press books are also available from your local bookseller.
How can I purchase a Duke University Press book that's not yet published?
Books available for pre-order will display a "Pre-Order Book" buy button. You may add the book to your shopping bag for online checkout.
Not yet published books will be shipped as soon as they become available. We will send a conformation email when the title(s) ship. Your credit card will be charged the full amount of your order at the time of purchase, including for any not yet published books in your cart.
How can I subscribe to a Duke University Press journal?
To order your subscription through the Duke University Press Web site, select the journal you want from our journal list. Add the journal to your shopping cart for online checkout.
How can I check the status of my order or subscription?
Please contact our Customer Relations department at subscriptions@dukeupress.edu for the status of your order or subscription.
How can I access the online edition of a journal?
Once your order is placed at www.dukeupress.edu, please visit the read.dukeupress.edu site and register for an online account with your Duke University Press customer number.
I am a bookseller. How can I order Duke University Press titles?
Please contact our Customer Relations department at orders@dukeupress.edu to place bookstore or institutional orders.
How can I get a Duke University Press and books and journals catalog?
You can download a PDF of the latest Duke University Press books and journals catalog. If you would like a print copy of the catalog, please contact Customer Relations by email or by phone (listed below).
I am a member of the media or a journal editor and would like to request a review copy of a Duke University Press book.
Please use this form to request a review copy. For all other publicity requests (cover images, author contact information, press releases, etc.) please email the publicity staff at bpublicity@dukeupress.edu.
I am a college professor. How can I request a desk or exam copy of a Duke University Press book?
Please complete the online request for exam or desk copies.
How do I submit a manuscript or journal article for consideration?
Prospective book authors can view guidelines in our For Authors section. Prospective journal contributors can view guidelines in our Editors/Contributors section.
Where can I find information on photocopying or reprinting material from a Duke University Press book or journal?
Click the Rights tab on the item detail of the particular book or journal you are interested in.
Are there current job openings at the Press?
Please visit the Careers section to learn about open positions, how to apply online, and our employment policies.
Shipping FAQ
When will my order be shipped/How long will it take for my item to arrive?
UPDATE: October 1, 2021
The United States Postal Service (USPS) has suspended service to twenty-two countries, including Austalia and New Zealand. At the moment, we are unable to ship orders to these countries. For more information and to view a full list of impacted areas, please visit
this website. If you are ordering from an area currently experiencing suspended service and wish to discuss your order, please contact our Customer Service team at (888) 651-0122. You can place your order with
Combined Academic Publishers as their shipping is not affected by the USPS service suspension.
Domestic orders normally ship within a few days via USPS media mail. Shipping generally takes ten to twelve days within the contiguous United States, depending on your distance from our warehouse in Durham, North Carolina; orders bound for Hawaii, Alaska, or any US territories will require additional transit time.
Orders to be shipped internationally are also normally shipped within a few days via standard international surface mail. Transit time is typically 4-6 weeks and tracking information is not available.
Due to the general uncertainty around the Covid-19 pandemic, please note that these shipping and processing times could be extended. If your domestic shipment has not arrived within 60 days, we will provide you with a refund. If your international shipment has not arrived within 120 days, we will provide you with a refund.
How do I request expedited or a different shipping method?
To request expedited shipping, or a different shipping method (which may carry additional costs), please place your order with Customer Relations by telephone at (888) 651-0122.
What is the maximum number of units that I can order online?
For orders of 10 or more units, please call Customer Relations at (888) 651-0122.
Refund Policy
The Duke University Press refund policy is outlined below. If you have additional questions, please contact Customer Relations by email at orders@dukeupress.edu or by phone at 888-651-0122 (USA) or +1 919-688-5134 (international).
Books (individual purchases)
We issue refunds for damaged or defective books. Returns should include the order number and proof of delivery in the form of a tracking number enclosed with the return. Please contact Customer Relations at the email or phone number above.
If your domestic shipment has not arrived within 60 days, we will provide you with a refund. If your international shipment has not arrived within 120 days, we will provide you with a refund.
Books (purchases by booksellers)
No authorization is required. Invoice information or a chargeback document and proof of delivery in the form of a tracking number enclosed with the return is required. Books in salable condition will be credited at full invoice price if returned within two years of the invoice date. Invoice information is required. Books returned beyond this time period or returned without invoice information will be credited at 50% of the list price. Permanently defaced books—for example those marred by nonremovable labels—will not be accepted. Books received in damaged or defective condition must be returned within 90 days and the reason for the return must be clearly stated for the buyer to receive full credit.
Address for returns: Duke University Press Warehouse, 120 Golden Dr., Durham, NC 27705 USA
Journal subscriptions (individuals)
For print subscriptions, we do not offer a refund if any issue has been shipped. For electronic-only subscriptions, we do not offer a refund if the customer has registered their account and gained online access to content. This policy applies to one-time purchases as well as to auto-renewals.
If you do not receive a print issue, we will provide a replacement issue up to one year from the issue mail date.
Society memberships
For society memberships that include a print subscription, we do not offer a refund if any issue has been shipped. For memberships that include an electronic-only subscription, we do not offer a refund if the customer has registered their account and gained online access to content. This policy applies to one-time purchases as well as to auto-renewals.
If you do not receive a print issue, we will provide a replacement issue up to one year from the issue mail date.
Journal subscriptions (institutions)
For print subscriptions, we do not offer a refund if any issue has been shipped. For electronic subscriptions and print-plus-electronic subscriptions, we do not offer a refund if there is either 1) usage on the account gained through the paid subscription or 2) if the access has been available for over three months.
If you do not receive a print issue, we will provide a replacement issue up to one year from the issue mail date.
e-books and electronic collections (institutions)
For e-books and electronic collections purchased directly from us, please contact Customer Relations.
Disability Requests
You can request an electronic text on behalf of a student with disabilities using our Disability Requests Instructions (PDF).
Other Questions
If you do not see your question here, please use the form below to send Customer Relations an email inquiry.