Federal Department of Foreign Affairs FDFA
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Terms and conditions
Limitation of liability
Although every care has been taken by the Federal Authorities to ensure the accuracy of the information published, no warranty can be given in respect of the accuracy, reliability, up-to-dateness or completeness of this information.
The Federal Authorities reserve the right to alter or remove the content, in full or in part, without prior notice.
In no event will the Federal Authorities be liable for any loss or damage of a material or immaterial nature arising from access to, use or non-use of published information, or from misuse of the connection or technical faults.
Links
Links to third party websites lie outside the scope of responsibility of the Federal Authorities. Access and use of such websites occurs entirely at the user’s own risk. The Federal Authorities expressly state that they have no influence whatsoever over the content of any linked site. Responsibility for information and services of linked sites rests entirely with the relevant third parties.
No liability can be accepted in respect of the content of such websites.
Data protection
Based on Article 13 of the Federal Constitution and the provisions of federal data protection legislation, everyone has the right to the protection of their privacy, as well as to protection from misuse of their personal details. The Federal Authorities comply with these provisions. Personal data is treated as strictly confidential and is neither passed on nor sold to third parties.
In close cooperation with our hosting provider, we make every effort to protect the databases as well as possible from outside access, data loss, misuse or falsification.
When you access our websites, the following data is stored in log files: IP address, date, time, browser request and general information on the operating system and browser.
This usage data forms the basis for statistical, impersonal evaluations for the purpose of tracking trends so that the Federal Authorities can improve the information on offer. Under the Federal Act on the Surveillance of Post and Telecommunications, there is a statutory duty to store data on all connections made in the past six months.
When you choose to make contact with us, your e-mail address will be stored in a separate database not connected with the anonymous log files. You may delete your registration at any time.
Copyright
Copyright, Swiss federal authorities.
Information on the federal authorities' websites is accessible to the public.
Downloading or copying of texts, illustrations, photos or any other data does not entail any transfer of rights on the content.
Copyright and any other rights relating to texts, illustrations, photos or any other data available on the Federal authorities' websites are the exclusive property of the federal authorities or of any other expressly mentioned owners. Any reproduction requires the prior written consent of the copyright holder.
Payments
The FDFA provides a range of services and products that are payable by credit card via the online desk on its website. With an online order the client enters into a contract to purchase a product or service, which is settled with the payment in full of the outstanding amount. A transaction fee is debited to the credit card account. The order is processed after the payment has been made. Once the client has sent an order, it is no longer possible to return or exchange a product or cancel an order for a service, or claim reimbursement of the purchase price.
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Last update 08.01.2020
Contact
FDFA Communication
Federal Palace West
3003 Bern
Phone (for journalists only):
+41 (0) 58 460 55 55
Phone (for all other requests):
+41 (0) 58 462 31 53
kommunikation@eda.admin.ch
Print contact information
Contact
FDFA Helpline
Effingerstrasse 27
3003 Bern
Phone
+41 800 24-7-365 / +41 58 465 33 33
Fax
+41 58 462 78 66
helpline@eda.admin.ch
The Helpline FDFA deals as central contact point with matters relating to consular services.
365 days a year – around the clock 
vCard Helpline FDFA (VCF, 5.6 kB)
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Skype: helpline-eda
Phone free of charge from abroad with SkypeAttention: you will receive an “error” message if the Skype application is not installed on your computer or smartphone. If such a message appears, please proceed to install it right off, simply by clicking on the following link: Download Skype
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