Federal Department of Foreign Affairs FDFA
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FDFA


FDFA Helpline
The FDFA Helpline acts as central contact point for matters relating to consular services and provides detailed information about the following FDFA services:
FAQ Coronavirus: «What does the FDFA advise?»
Important: We have received reports that the FDFA's Helpline numbers +41 800 24 7 365 and 0 800 24 7 365 are being misused by fraudsters. 'Spoofing' is the practice of 'stealing' other people's telephone numbers. The caller transmits a fake phone number along with the phone signal to conceal their true identity from the receiver. Please beware of unexpected calls/unknown callers. Never disclose any information to such callers
Travel advice
Travel advice in the form of bulletins concerning the safety situation abroad. These bulletins are intended to supplement other information sources.
Travel advice (fr)
Each country issues its own visa and entry requirements. If you need information on these regulations, contact the foreign embassy or consulate in Switzerland.
Foreign embassies and consulates
Plan well. Travel well.
For your next trip abroad, order the Helpline flyer with a detachable card free of charge. This practical card in form of a credit-card provides you with useful information such as the telephone number and e-mail address of the FDFA Helpline, along with important internet addresses to help you be well prepared for your next trip.
Helpline-flyer (PDF, Number of pages 2, 1.9 MB, multilingual: German, French, Italian, English)
Order (de)
Travel Admin App
Travel with the Travel Admin App! Simply upload the app on your smartphone free of charge to obtain up-to-date information on the current security situation at your travel destination and to have the addresses of Swiss embassies and consulates at your fingertips.
Travel Admin App for iPhone (App Store Switzerland)
Travel Admin App for Android (Google Play Switzerland)
Travel Admin - online registration for Swiss nationals travelling abroad
You and your relatives can register details of your tourist and business trips abroad (short stays) on this portal. This information will enable the FDFA to locate and contact you more easily if the security situation suddenly deteriorates drastically.
Travel Admin – online registration
Consular protection
Swiss nationals will receive consular protection if they have exhausted all means of helping themselves. In an emergency (accident, death, arrest, etc.), the representation examines the options for providing support together with the individuals in need of help.
Consular protection
Living abroad
General issues relating to emigration, your stay abroad and returning to Switzerland.
Information and advice
Other consular services
Questions concerning services offered by Swiss representations in connection with registration, passports and IDs, civil status, civil rights, notarisations, confirmations, certificates, inheritance, social care, deposits, etc.
Contacting the Helpline outside normal working hours
In an emergency, the FDFA Helpline can be reached at any time outside normal working hours for matters concerning the FDFA.
Links
State Secretariat for Migration
Travel advice (fr)  
Foreign embassies and consulates
Travel Admin App for iPhone
Travel Admin App for Android
Travel Admin – online registration
Consular protection
Information and advice
Documents
Helpline-flyer (PDF, Number of pages 2, 1.9 MB, multilingual: German, French, Italian, English)
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Last update 27.01.2021
Contact
FDFA Helpline
Effingerstrasse 27
3003 Bern
Phone
+41 800 24-7-365 / +41 58 465 33 33
Fax
+41 58 462 78 66
helpline@eda.admin.ch
The Helpline FDFA deals as central contact point with matters relating to consular services.
365 days a year – around the clock 
vCard Helpline FDFA (VCF, 5.6 kB)
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Skype: helpline-eda
Phone free of charge from abroad with SkypeAttention: you will receive an “error” message if the Skype application is not installed on your computer or smartphone. If such a message appears, please proceed to install it right off, simply by clicking on the following link: Download Skype
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