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This paper seeks to describe the development and current operation of JSTOR, and to identify in particular the cost benefit of JSTOR in terms of cost per article.

The paper is descriptive. Amidst ongoing and dramatic changes to digital communications, JSTOR serves as a microcosm for observing the trends affecting how researchers, teachers, students and librarians access and use information for scholarly purposes. This paper provides background and reports progress on JSTOR's mission to preserve scholarly works and facilitate broader access to them. It also examines usage patterns over the years of JSTOR's operation to discern shifting expectations of users, and consider the impact of Google indexing on broadening the visibility of content both within the scholarly community and beyond it. Finally, the paper analyzes trends in cost per use experienced by a selection of institutions at the high, median, and low levels of usage, as a means to consider the value of shared digital resources.

JSTOR usage has expanded exponentially. Key drivers have been: continuously increasing the amount of content in the archive; growth in the number of participating institutions; greater breadth of discipline coverage, drawing in more users at participating institutions; and an expanding array of linking partners, including Google. Google indexing has had the further impact of exposing the content to a very much broader audience, creating a new set of opportunities and challenges for the organization.

The paper gives an up‐to‐date description of the development of the first organization to provide a service giving access to complete back runs of digitized journal titles. It also provides metrics for analyzing usage trends and determining value for cost that may help librarians manage the increasingly complex demands on library space and budgets.

The treatment of severe and chronic substance dependence is challenged by high rates of treatment attrition, highlighting the need to identify factors that hinder treatment retention. The paper aims to discuss this issue.

The present study examined certain neurocognitive and personality traits in relation to treatment retention in a sample of 46 residents of an Australian therapeutic community (TC). The traits examined were previously found to be associated with problematic substance use in non-clinical samples and were also previously shown to differentiate TC clients from social drinkers. The hypothesis was thus that traits that appear to be risk factors for addictions are also likely to impact on TC treatment retention.

Group comparisons of those retained for more than the recommended 90 days vs those who left treatment prematurely showed that after controlling for the influence of depression, those who left treatment prematurely reported significantly higher levels of trait impulsivity, punishment sensitivity and executive cognitive dysfunction. There was a very high rate of alexithymia in the sample (52 per cent), but alexithymia was unrelated to retention.

The final sample size was less than planned but reflected the strict participation criteria and temporal limitations of this study. No statistical assumptions were violated and the reliability indices of the scales completed by clients ranged from acceptable to excellent. Another limitation was that dropout cannot be assumed to mean relapse, as the reasons for client dropout were not available.

Findings highlight the important roles of trait factors in TC treatment retention in addition to the motivational and interpersonal factors identified in previous work.

The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and computer skills related to retrieving, using, and evaluating information. This review, the fifteenth to be published in Reference Services Review, includes items in English published in 1988. A few are not annotated because the compiler could not obtain copies of them for this review.

This article explores recent developments in the production and delivery of scholarly journal articles in digital form. It identifies the key stakeholders as authors, publishers, librarians and end users. It explores their concerns with regard to the digital journal production and delivery chain. It also explores the interrelationships of different stakeholder groups and considers how their concerns accord or conflict. The paper goes on to review cost and pricing developments. There appears to be no relationship between production costs and subscription prices of scholarly journals. Journals are priced according to what the market will bear, but, at the same time, the market is inelastic. As a result, prices have consistently increased annually at a rate well above the general inflation rate for the last two decades. Digital publishing by publishers has done nothing to relieve this problem. The ‘serials crisis’ has been the impetus for a number of developments that aim to use digital technology to reduce costs for the HE sector. These include alternative models of journal production such as that proposed by Harnad, and initiatives that aim to influence the structure of the market for scholarly journals with a view to driving prices down such as SPARC and HighWire Press. These developments are reviewed.

Nowadays, companies are seeking to create meaningful and long-term relationships with their customers. Therefore, the purpose of this paper is to examine the role of parasocial and social aspects of consumption in building trustworthy and loyal relationships in both offline and online services.

Two studies were conducted using the survey research method. The first study collected data from 285 soccer fans, and the second study collected data from 298 Facebook consumers.

The study confirms the proposed model and suggests that parasocial and social relationships act as significant antecedents of service brand loyalty in both offline and online services.

This is the first study that examines parasocial and social relationships in tandem and their role in developing loyal relationships with service brands. It also confirms that social relationships in a service setting play a significant role in predicting brand trust and loyalty.

Interventions intended to aid offender re-entry, rehabilitation and desistence based around specific sports and championed by sporting institutions have been introduced in custodial settings. Though research evaluating these is positive (Meek, 2012), conclusions are often hampered by the absence of control groups in such work. The purpose of this paper is to evaluate the Saracens “Get Onside” rugby-based intervention at HMP YOI Feltham, while employing a non-randomised control group.

In total, 24 young offenders took part. Those in the treatment condition experienced a ten-week course which included a range of activities leading to accredited awards, exercises in functional skills in literacy/numeracy and 72 hours of rugby sessions. Those in the control condition were matched on key static factors, crime attitudes and aggression. Self-reported measures of pro-crime attitudes, aggression, self-esteem, and impulsivity were taken once before the start, once during, and at the end of the course for both groups.

As predicted, self-reported scores measuring attitudes towards aggression and crime did differ significantly across groups, with those experiencing the intervention showing more positive values by the end of treatment compared with others. However, measures of impulsiveness and self-esteem showed no change.

Revisions are suggested in respect of both the self-esteem and impulsivity measures, and future work needs better control over the match between treatment and comparison groups.

Concerns over the potentially iatrogenic effects of contact sport interventions with offender groups may be misplaced, and the benefits of sporting interventions are replicated in a between groups design.