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Starting on Monday, June 14 EPL will reopen with limited in-person services. Enjoy our spaces, access seating, computers, printers, faxing and more. Plan your next visit and check out our opening hours.
Strategic Plan & Reports
EPL's Strategic Plan is the five-year blueprint to help us be the best place in Edmonton to learn, create, be and work. Our accompanying Business Plan provides the roadmap for how we will accomplish the ambitious goals in our Strategic Plan.
Contents
Our Plans
Annual Reports
KPIs & Community Reports
Intern Reports
Browse
Our Plans
Strategic Plan
We invite you to take a look at EPL's 2019-2023 Strategic Plan - PDF.
Over the past five years, EPL had made many significant achievements as we worked together to transform communities, evolve our digital environment, act as a catalyst for learning, discovery and creating, and transition the way we do business.
Our Strategic Plan Report Card - PDF highlights a selection of key accomplishments as well as opportunities we are still working on.
Business Plan
In 2017, EPL’s Board of Trustees and Executive Team charted our aspiration to be the best place in Edmonton to learn, create, be and work with the input of representative staff from across the organization. Our 2019-2023 Strategic Plan is the five-year blueprint to help us accomplish this, and our accompanying 2019-2021 Business Plan - PDF provides the roadmap.
Annual Reports
2016 to 2020
2011 to 2015
2006 to 2010
2001 to 2005
1998 to 2000
KPIs & Community Reports
Key Performance Indicators
Community Report
EPL Key Performance Indicators: Reporting Jan. to Dec. 2018
Customer Satisfaction Report
Economic Impact Report
Intern Librarian Reports
Customer Experience
In 2017-2018, our Customer Experience (CX) Intern Librarians conducted research and consultation around customer experience at EPL. The reports illustrate EPL's customer experience through the eyes of the customer, as well as the value of Customer Journey Mapping and Service Blueprinting as methods to evaluate, analyze and improve library service. The combination of both of these methods allowed the incorporation of customer and staff perspectives in order to identify problematic touch points and areas for potential improvement.
Digital Exhibits
School-Aged Services
Workforce Development Services
Digital Discovery and Access
Digital Public Spaces
Library Spaces
Browse News & Publications
About EPL
Building Projects
Business with EPL
Digital Privacy
EPL Board & Policies
FAQs
Leadership
Library Policies
Vision, Mission & Values
Membership & Borrowing
Borrowing Guide
EPL Mobile App
Get a Card
Interlibrary Loans
Membership Information
My EPL Account
News & Publications
eNewsletter
EPL Blog
EPL News
Plans & Reports
Careers at EPL
Current Postings
Student Work Experience
Support EPL
Customer Stories
Friends of EPL
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Hello Milner
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Contact Us
Edmonton Public Library
7 Sir Winston Churchill Square NW
Edmonton, AB
T5J 2V4
780-496-7000
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