U.S. Consumer Data Privacy Policy

LAST UPDATED:  November 3, 2023

1. Scope of Privacy Policy

This Privacy Policy is provided by Experian and its subsidiaries that act as a business or controller within the meaning of U.S. state privacy laws, or are controlled by Experian plc and use the Experian name, or that link to this policy. These companies are referred to in this policy as "we" or "us." 

This privacy policy describes how we collect, use, disclose, and protect personal information during the course of providing our services.  It also tells you about the rights and choices you have with respect to personal information we maintain about you.

For purposes of this section, the terms “personal information” and “sensitive personal information” encompass the terms “personal data” and “sensitive personal data” and have the meaning provided under U.S. state privacy laws that are inclusive of but not limited to: the California Consumer Privacy Act, California Privacy Rights Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Privacy Act. The meaning of these terms refer back to terms defined in such state privacy laws and may exclude publicly available, deidentified, and aggregated information; information subject to the Fair Credit Reporting Act, Gramm Leach Bliley Act, Health Insurance Portability and Accountability Act, and Driver’s Privacy Protection Act; or information that is otherwise exempted or excluded by state privacy laws. To the extent that Experian sells or discloses deidentified patient information which is exempt under certain state laws, it does so pursuant to the deidentification methodology required under these laws.  In accordance with applicable laws, we commit to maintaining and using deidentified data, as that term is defined under applicable law, in accordance with the law. Any users of the services linked to this policy will be referred to as “consumers.” 

2. What Personal Information We Collect, How We Use Personal Information, and To Whom We Disclose Personal Information

We collect the categories of personal information and sensitive personal information about you as identified in the chart below. As further set forth in the chart below, in the past 12 months, we have disclosed and sold your personal information to third parties for business or commercial purposes. We use cookies and other tracking technologies, and allow our advertising partners to use similar technologies, so we can, among other things, show you ads promoting Experian on other sites and services. These activities may be considered “sales,” “sharing,” or “targeted advertising” under applicable laws. 

Categories of Personal Information

Collected in the last 12 months:

Categories of sources from which the personal information is collected:

Business or commercial purpose for collecting, selling, sharing, and disclosing personal information:

Sold, shared, or disclosed for a business or commercial purpose to third parties in the preceding 12 months:

Categories of third parties to whom the personal information was sold, shared, or disclosed in the preceding 12 months:

Personal and online identifiers (such as first and last name, postal address, telephone number, social security number, driver’s license, email address, or unique online identifiers)

Yes

• Affiliates
• Automotive Companies
• Consumer Survey Companies
• Data Collected from Consumer
• Financial Services Companies
• Government Agencies
• Health Product Companies
• Lifestyle & Interest Product Companies
• Not for Profit Organizations
• Other Authorized Data Compilers
• Other Product Companies not Categorized
• Parenting Product Companies
• Public Records
• Publishing Product Companies
• Telecommunications Companies

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes

• Automotive Companies
• Business to Business Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Government Agencies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Other Authorized Data Compilers
• Political Organizations
• Public Institutions
• Regulatory Authorities or Law Enforcement
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies


Commercial or transactions information (such as records of personal property or products or services purchased, obtained or considered, vehicle information, insurance claims, insurance underwriting information)

Yes

• Affiliates
• Apparel & Accessory Companies
• Automotive Companies
• Business to Business Companies
• Business Services/Agency
• Consumer Services Companies
• Data Collected from Consumer
• Financial Services Companies
• Gift Product Companies
• Health Product Companies
• Other Authorized Data Compilers 
• Other Product Companies Not Categorized
• Parenting Product Companies
• Publishing Product Companies
• Public Records

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes

• Automotive Companies
• Business to Business Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Government Agencies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Other Authorized Data Compilers
• Political Organizations
• Public Institutions
• Public Records
• Regulatory Authorities or Law Enforcement
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies

Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement)

Yes

• Business to Business Companies
• Financial Services Companies
• Government Agencies
• Other Authorized Data Compiler
• Publishing Product Companies

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes

• Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Political Organizations
• Public Institutions
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies

Biometric information (such as call recordings, facial recognition or retina/fingerprint scans)

Yes

• Data Collected from Consumer

Commercial Purposes:
• Fraud and identify theft prevention and protection

Business Purposes:
• To detect and protect against security incidents

No

N/A

Geolocation information

Yes


• Affiliates
• Automotive Companies
• Business to Business Companies
• Data Collected from Consumer
• Financial Services Companies
• Government Agencies
• Health Product Companies
• Not for Profit Organizations 
• Online & Mobile Websites & Apps
• Other Authorized Data Compilers
• Public Records
• Telecommunications Companies

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes

• Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Political Organizations
• Public Institutions
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies

Sensory information (such as audio, electronic, visual, thermal, olfactory, or similar information)

No

N/A

N/A

No

N/A

Professional or employment-related information

Yes

• Affiliates
• Business to Business Companies
• Consumer Survey Companies
• Data Collected from Consumer
• Financial Services Companies
• Government Agencies
• Health Product Companies 
• Insurance Companies
• Not for Profit Organizations
• Other Authorized Data Compilers
• Telecommunications Companies

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

• Information Security Companies
• Quality Control Companies
• Customer Service Companies
• Auditing Companies
• Service Providers

• Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Political Organizations
• Public Institutions
• Regulatory Authorities or Law Enforcement
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies

Education Information

Yes

• Affiliates
• Data Collected from Consumer
• Public Records
• Other Authorized Data Compilers
• Consumer Survey Companies

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes

• Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Political Organizations
• Public Institutions
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies

Inferences drawn from the above information about your predicted characteristics and preferences

Yes

• Affiliates
• Business to Business Companies
• Data Modeling Software Providers
• Financial Services Companies
• Government Agencies
• Other Authorized Data Compilers
• Telecommunications Companies 

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes

• Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Political Organizations
• Public Institutions
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies

Categories that may be considered Sensitive Personal Information

Collected in the last 12 months (In states other than Colorado, Connecticut, Virginia):

Categories of sources from which the sensitive personal information is collected:

Business or commercial purposes for collecting, selling, sharing, and disclosing sensitive personal information:

Sold, shared, or disclosed for a business or commercial purpose to third parties in the preceding 12 months:

Categories of third parties to whom the sensitive personal information was sold, shared, or disclosed in the preceding 12 months:

A consumer’s social security, driver’s license, state identification card, or passport number Yes • Business to Business Companies
• Data Collected from Consumer
• Financial Services Companies
• Government Agencies
• Health Product Companies
• Insurance Companies
• Not for Profit Organizations
• Other Authorized Data Compilers
• Public Records
• Telecommunications Companies

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes • Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Political Organizations
• Public Institutions
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies
A consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account Yes • Business to Business Companies
• Consumer Survey Companies
• Financial Services Companies
• Government Agencies
• Health Product Companies
• Not for Profit Organizations
• Other Authorized Data Compilers
• Public Records
• Telecommunications Companies

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes • Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Public Institutions
• Regulatory Authorities or Law Enforcement
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies
A consumer’s precise geolocation  Yes • Business to Business Companies
• Financial Services Companies
• Other Authorized Data Compilers
• Telecommunications Companies
• Public Records
• Government Agencies

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes • Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Public Institutions
• Regulatory Authorities or Law Enforcement
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies
A consumer’s racial or ethnic origin, religious or philosophical beliefs, citizenship or immigration status, or union membership Yes • Data Modeling Software Providers

Commercial Purposes:
• Marketing
• Helping businesses find new customers
• Developing insights as to consumer interests and behaviors
• Keeping contact information up to date and relevant
• Enabling relevant and personalized marketing messages
• Location services
• Analytics
• Decisioning
• Fraud and identify theft prevention and protection
• Commercial credit reporting
• Research and development
• Debt recovery

Business Purposes:
• Auditing
• Internal research
• Quality control
• Improving our services
• Legal compliance
• Advertising and marketing products
• Communicate with consumers about our services
• To detect and protect against security incidents
• Cloud computing and storage
• Analytics Providers
• Social Publishers

Yes • Automotive Companies
• Business Services/Agency
• Consumer Services Companies
• Educational Institutions & Companies
• Energy and Utility Companies
• Financial Services Companies
• Food & Beverage Companies
• Health Product Companies
• Insurance Companies
• Manufacturing Companies
• Marketing and Research Companies
• Media and Publishing Companies
• Not for Profit Organizations
• Political Organizations
• Public Institutions
• Retail Companies
• Technology/Computer Software Companies
• Telecommunications Companies
• Travel, Leisure & Entertainment Companies
The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication No N/A N/A No N/A
The processing of a consumer’s genetic data for the purpose of uniquely identifying a consumer No N/A N/A No N/A
The processing of biometric information for the purpose of uniquely identifying a consumer No N/A N/A No N/A
Personal information collected and analyzed concerning a consumer’s health, including medical history, medical treatment or diagnosis by a health care professional, and any mental or physical health condition or diagnosis No N/A N/A No N/A
Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation No N/A

N/A

No N/A
Personal data collected from a known child No N/A N/A No N/A

3. Privacy Rights

Rights Regarding Personal Information

Residents of specific states have certain rights with respect to personal information collected and processed under state privacy laws.  You may exercise the following rights, subject to certain exceptions and limitations:

Right to Know/Access

You have a right to know and access the personal information that Experian maintains about them.  The information required to be disclosed includes the categories of personal information collected, shared, sold, or disclosed; the categories of sources; the business or commercial purpose for collecting, selling, or sharing the personal information, the categories of third parties to whom Experian shared, sold or disclosed the personal information, and the specific pieces of personal information that Experian has collected about you.

Right to Delete

You have the right to request deletion of the personal information that Experian has obtained or maintains about you, subject to certain exceptions.

Right to Correct

You have the right to request correction of inaccurate personal information that Experian maintains about you.

Right to Opt-Out

You have the right to exercise control over the processing of certain personal information. This includes the right to opt out from the sale, sharing, processing, and use of personal information for sales, certain profiling or targeted advertising, and from the use of sensitive personal information. Opting out also includes your right to limit generation, use, and disclosure of sensitive personal information. You can choose to opt-out of the sale, and/or opt out of processing of data for targeted advertising, and certain profiling activities and limit the use of your sensitive information. This is not related to your credit report, and will not affect your credit score.

Right to Opt-Out or Limit the Use of Sensitive Personal Information

Residents of certain states have the right to opt-out of or limit the use or disclosure of sensitive personal information that Experian has collected or maintains about them.  Opting-out includes the consumer's right to limit generation, use, and disclosure of sensitive personal information about them.

Right to Non-Discrimination

You have the right not to be discriminated against for exercising any of your consumer rights granted by applicable state privacy laws.

Right to Portability

You have the right to obtain a copy of personal information Experian maintains about you in a format that is portable and readily usable.

Right to Appeal

You have the right to appeal Experian's decision regarding the consumer's request.  In order to appeal a declined request, please email optout@experian.com.  If you are not satisfied with our response to your appeal request, you may notify the Attorney General of your state.

How to Exercise Your Rights

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

Verification Process For Rights to Know, Correct, and/or Delete Required Information

 To exercise your rights to know, correct and/or delete, we will, at a minimum, need your complete name and mailing address. You may also include any name variations, email addresses and telephone numbers that may be associated with you. Note that we may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. The type of additional information will vary by request.

In certain circumstances, we may decline a request to exercise the right to know and/or right to deletion, particularly where we are unable to verify your identity.

Authorized Agent

You may designate an authorized agent to make a request on your behalf through the designated methods set forth in this privacy policy where we can verify the authorized agent’s authority to act on your behalf.

For requests to opt-out of sales and sharing, or to limit use and disclosure of sensitive personal information, you may designate an authorized agent by submitting a written and signed permission designating such an agent. For requests made by an opt-out preference signal, written permission from the consumer will not be needed.

For requests to know/access, requests to delete and requests to correct personal information: (i) receiving a power of attorney valid under the laws of your state from you or your authorized agent; or (ii) receiving sufficient evidence to show that you have: (a) provided the authorized agent signed permission to act on your behalf; (b) verified your own identity directly with us pursuant to the instructions set forth in this privacy policy; and (c) directly confirmed with us that you provided the authorized agent permission to submit the request on your behalf. This may be done by mailing two forms of identification showing your first name, last name and current address and a signed authorization allowing an agent to request information on your behalf.

Opt-Out Preference Signals

In certain states, consumers may opt out of personal information sales, sharing and targeted advertising by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC), on the browsers and/or browser extensions that support such a signal.  If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. Your request to opt-out of sale/sharing will be linked to your browser identifier only, unless it is already linked to other personal information.

If you would like us to make the connection between your browser and your account, or other personal information that we may hold that is subject to opt out when you send the opt-out of “sale/sharing” of your personal information request or GPC signal and you have not yet opted out of “sale” / “sharing” your personal information, we recommend you send your complete name and mailing address to optout@experian.com.

4.   How Long We Keep Your Personal Information For

Generally, we will keep your personal information only as long as we need it to provide the Experian products and services you’ve signed up to or only as long as necessary to fulfill the purposes outlined in this privacy policy. We may also keep it to comply with our legal obligations, resolve any disputes, protect against fraudulent, deceptive or illegal activity and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you’re signed up to, so the amount of time we keep your personal information for may vary.

5.   Data Collection of Minors’ Data

We do not collect, sell, share or disclose the personal information of minors under 16 years of age.

Annual User Rights Request Metrics. The CCPA requires certain businesses to compile and disclose metrics on an annual basis regarding their compliance with the CCPA and consumer rights requests. The metrics must be posted by July 1 of each year. Experian has elected to report the required metrics on a calendar year basis for the period of January 1, 2022 through December 31, 2022. During the previous calendar year, Experian facilitated the following requests from California residents who submitted requests via our online portal, by phone or mail:

 

Experian

Requests to Know

Requests to Delete

Requests to Opt-Out

Total Requests Received

1721

269,478

4,023,330

Number of requests complied with in whole

1700

269,478

4,023,330

Number of requests complied with in part

0

0

0

Number of requests denied due to inability to verify consumer [1]

21

0

0

Average number of days to substantively respond 

3.06

1.04

1

[1]  Requests unable to be fulfilled due to unreturned Certification Form from consumer

Contact for More Information. For questions or concerns about Experian’s privacy policy or practices, please contact us by mail at:

Compliance Department
Experian
475 Anton Blvd.
Costa Mesa, CA 92626