Business Blog
FTC alleges Doxo added millions in junk fees and used deceptive subscription tactics
It's a recurring trope in caper movies. An unsuspecting person exits an airplane, sees a driver with their name on a sign, and thinks they’re getting transportation to their destination. Of course, the “driver” is really in on the scheme and takes them somewhere without their permission. According to an FTC complaint, bill payment company Doxo has engaged in analogous conduct when consumers searched online for how to pay bills they owed to certain companies. The complaint – which names Doxo, CEO and co-founder Steve Shivers, and Vice President and co-founder Roger Parks – says the defendants use deceptive tactics to trick people into thinking they are in contact with the company in question and then tack millions in junk fees onto consumers’ bills.
