We seek to provide an excellent, reliable and performant service of our various registration roles. To achieve this, we regularly review our procedures and liaise with our user communities to optimise performance.
More formally, performance standards are defined as part of various contracts we have that govern the performance of our services.
Documentation of the performance of the protocol assignments roles performed by ICANN for the IETF community. (Monthly)
Information on pending Internet Draft actions being evaluated by us.
Real-time reporting of performance metrics defined by the naming community for root zone management performance.
A report of performance metrics produced monthly for the Customer Standing Committee.
A report of all root zone related changes transacted. (Monthly)
Performance by the contractor of the Root Zone Maintainer function. (Monthly)
Report on performance against requirements under the Number Resource SLAs. (Monthly)
Customer Satisfaction Surveys
These reports have since been superseded by real-time reporting
, and therefore are no longer being produced. These reports were originally produced under earlier contracts.