Workflow and System Consulting – our Expertise, your Library.
Depending on the needs of your library, your consultant will focus on workflow optimization in specific areas, such as holds, technical services, collection development, reporting, or circulation.
The Most Qualified Specialists
With Innovative at your side, you’ll always be working with people that understand the unique needs of libraries. Each of our Innovation Consultants has extensive experience in library science and operations, and as an employee of Innovative Interfaces, has unique training and experience in the application of Innovative products.
How Workflow Consulting Works
Depending on the needs of your library, we’ll assign a consultant to visit your library to examine your current workflows, audit the performance of your ILS system, identify opportunities for improvement, and suggest changes to increase efficiency.
To ensure your session is productive, your consultant will contact you in advance to discuss where you want to enhance your patron’s experience and gain efficiencies, such as holds, technical services, circulation/Web OPAC, collection development, reporting, or circulation. This will help you and your consultant identify areas of focus for your assessment.
Your consultant will conduct an expert analysis of your library’s current operations and system performance. The analysis will cover:
Goals, priorities, and needs.
Workflows, processes, and procedures.
Settings, configuration, and common use cases of your ILS.
System audit across several key performance metrics.
Three weeks after an analysis of your current workflows, you and your consultant will review a detailed report of findings and recommendations. Discussion points may include:
System configuration changes.
Recommended product functionality, such as statistics gathering, reporting, and database analysis.
When you’re ready to implement your consultant’s recommendations, we’re here to help bring ideas to action. With our comprehensive suite of services, you can:
Make adjustments to existing system configurations.
Integrate your Innovative products with other technology solutions with the help of a robust collection of APIs and our development services.
Provide advice and support to your tech team as they address recommended changes.
Give your staff training to help them implement new workflows and use new features of your ILS.