Privacy policy
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This privacy statement describes how ITHAKA collects and uses the personal information you provide. It also describes the choices available to you regarding our use of, your access to, and how you can update such information in connection with the following services provided on ITHAKA’s websites (collectively, “ITHAKA Websites”):
The Information ITHAKA Collects
Data Integrity; Use of the Information
Use of Cookies
Other Tracking Technologies and Automated-Decision Making Practices
Widgets
Onward Transfer of Information
Your Consent; Opting Out
Security
Access, Erasure, and Correction
Data Retention
Testimonials
Enforcement and Dispute Resolution
Notification of Privacy Policy Changes
Contact Us
The Information ITHAKA Collects
The personal information that ITHAKA collects will depend on how you are using ITHAKA Websites. Unless you provide us or organizations with which we conduct business with personal information as outlined below, you remain anonymous to us other than by association with an internet protocol address or other authentication mechanism.
ITHAKA does not knowingly collect personal information from anyone under the age of 16. If it is discovered that we have collected personal information from someone under 16 we promptly will delete that information.
Data Integrity; Use of the Information
We use the personal information collected in ways that are compatible with the purposes for which it was intended to be used: to enable your use of ITHAKA Websites and ITHAKA’s services; to facilitate JPASS and the Publisher Sales Service; to create your personal JSTOR, Artstor, Constellate, and/or a MyPlants account; to facilitate your purchase of ITHAKA-branded merchandise; to respond to your inquiries; for system administration, customer support, and troubleshooting purposes; for new product announcements and product updates; for service announcements; for sending newsletters; to improve the design of ITHAKA Websites; to correspond with users; to enable us to enforce each of our JSTOR, Artstor, Constellate, and Portico Terms and Conditions of Use; and in aggregate form, to track and analyze site usage. Further, in connection with postings you may make that are available to the general public on any ITHAKA website or ITHAKA-related page on social networking sites, including but not limited to statements made on the JSTOR or Artstor page on Facebook and on Twitter, we may use your name, statement, comment, and affiliation in conference presentations, ITHAKA’s (including JSTOR’s, Artstor’s, Constellate’s and Portico’s’) newsletters and communications, and marketing and announcement materials. ITHAKA will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current. If you wish to opt out of our use of your personal information see the “Your Consent; Opting out” section below.
Use of Cookies and Behavioral Targeting
ITHAKA employs “cookie” technology. Cookies are small pieces of text that are stored on your computer and act as a tool for controlling certain system variables and storing system configuration information in the WWW environment. ITHAKA uses cookies or similar technologies to store user preferences for viewing and printing, regional and geographical information connected to an IP address, and to store authentication information. We do not use cookies to identify what other sites you have visited; however, we do use certain tools to understand the flow of traffic to and from ITHAKA Websites. You can control the use of cookies at the individual browser level in “Cookie Settings”, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Third party service providers may use cookies or similar technologies to make it easier for you to navigate our site or, if you use the provided social sharing widgets on our site, to provide you with advertising based upon your browsing activities, but those cookies are not covered by our privacy policy. We do not have access or control over these cookies, if used, but there are associations that may assist with opting-out of receiving personalized ads from third party advertisers (for more information please see https://optout.aboutads.info or in the European Union https://www.youronlinechoices.com/​). For more information, please see our Cookie Policy at https://www.ithaka.org/cookies.
Other Tracking Technologies and Automated-Decision Making Practices
As with most web sites, ITHAKA gathers certain information automatically and stores it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other information we collect about you.
Through this policy, we will notify individuals of any automated-decision making practices we may engage in regarding personal information, including the logic involved and the significance of the decision as well as the consequences for you. We also will ensure that you may opt out of such automated-decision making practices.
Widgets
The ITHAKA Websites include Social Media Features, such as the Facebook Like button and Widgets such as the ShareThis button or interactive mini-programs that run on our site (“Features”). These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Features to function properly. Features are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing the relevant Feature.
Onward Transfer of Information
ITHAKA may work with other organizations that provide specific services for us, such as credit card processing. We will provide only the personal information necessary for the third party to provide these services for us. These organizations may not use personal information except for the purpose of providing these services.
ITHAKA may also transfer personal information to third parties, including third parties located internationally, such as applicable publishers, other content providers, and libraries, who can better assist with your inquiries, to facilitate order fulfillment for the Journals Hosting Program, and to enable them to inform users of services provided by ITHAKA and/or the third parties’ products and services that may be of interest. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate security measures. In addition, when transferring personally identifying information that is subject to the European Union’s General Data Protection Regulations (GDPR), we require a GDPR-approved transfer mechanism to be in place, such as Binding Corporate Rules or Standard Contractual Clauses.
ITHAKA does not sell or share personal information about or the purchasing history of individual users, except as set forth above and in the following circumstances:
In addition, ITHAKA shares general usage data in aggregated form so that no personal information is identifiable to participating institutions, content providers, researchers, and the general public. ITHAKA will provide you all of your retained personal information provided at registration (where applicable) on request.
Your Consent; Opting Out
By using ITHAKA Websites, you consent to the collection and use, in accordance with this policy, of the information you provide to us. We will remove you and your personal information from our records or refrain from using your personal information in connection with certain services on request if you contact us with your request at privacy@ithaka.org. Please note that this may prevent you from accessing ITHAKA’s services, including JSTOR, your personal JSTOR account, Publisher Sales Service, and certain Artstor websites and services.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at privacy@ithaka.org.
Security
We protect your personal information from unauthorized access and disclosure through the use of passwords, physical security measures, managerial measures, and (in connection with credit card information for order sales through JPASS, the Publisher Sales Service, Journals Hosting Program, Individual Access, and for purchase of ITHAKA- branded merchandise) encryption through our third party service providers. We nonetheless recognize that third parties may obtain access to information through unlawful actions, and thus do not promise that your information always will remain private, despite our efforts and the importance we place on maintaining your privacy. In addition, we do not claim any responsibility for information collected by or from websites linking to or from ITHAKA Websites.
In the event that we discover or are notified of a security breach where personal information is at risk, we will notify you electronically if we have your email address. If you do not wish to be notified via email in the event of a breach, please contact us at privacy@ithaka.org.
Access, Erasure, and Correction
Upon request ITHAKA will provide you with information about whether we hold any of your personal information. If you would like to review, delete or update your information, you may contact us using the contact information below. We will permit you to correct, amend, or delete information that is demonstrated to be inaccurate. We will respond to your request within a reasonable timeframe. Please note, because of the way we maintain certain services, after you delete or amend your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
You will need to provide sufficient identifying information, such as your name and email address and possible additional identifying information as a security precaution.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. We employ data retention policies to ensure that personal information is removed after provision of services has been terminated or if there has been prolonged account inactivity.  If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@ithaka.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Testimonials
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@ithaka.org.
Enforcement and Dispute Resolution
We engage in periodic self-assessment to ensure compliance with our Privacy Policy. We verify that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and where applicable, in conformity with the GDPR. We encourage interested persons to raise any concerns with us using the contact information
below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this policy.
If you have an unresolved privacy or data concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at
https://feedback-form.truste.com/watchdog/request​. In addition, European Union data subjects may seek an administrative or judicial remedy or to lodge a complaint with a supervisory authority, in particular in the member state of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes the GDPR. Information on how to file such a complaint is available here
http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm​.
Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by email (sent to the email address specified in your account). We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any inquiries about this Privacy Policy or its implementation, you may contact us at privacy@ithaka.org, or by mail at:
ITHAKA
Attn.: Office of the General Counsel
101 Greenwich Street, 18th Floor
New York, New York 10006
In compliance with applicable laws in Brazil, ITHAKA has appointed an internal data protection officer for Brazil, who can be contacted at:
ITHAKA
Attn.: Heather Jensen
101 Greenwich Street, 18th Floor
New York, New York 10006
privacy@ithaka.org
Last updated on May 24, 2021
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