Ghost Kitchens Are Disappearing, Squeezed by Demand and Complaints
Delivery-only operations boomed during the pandemic. Now Wendy’s, Kroger and mom-and-pop food businesses are rethinking their operations.
By Julie Creswell
For the last three years, I have focused largely on the food industry, writing about how consumers have been affected by food inflation; how companies have maneuvered around supply-chain disruptions; and how the pandemic changed how and where we eat. I’m interested in the challenges facing farmers and ranchers who grow our nation’s food. I’m curious about The Next Big Thing coming from food companies and restaurants. And I always have an eye on how our vast food system affects the climate and what is and isn’t working in attempts to reduce greenhouse gas emissions and water usage.
I grew up on a small, family farm in western Iowa where I daydreamed about life in the big city. After graduating from the University of Iowa with a degree in journalism, I landed in New York, where I have spent the past 30 years working as a business journalist.
I wrote about the ins and outs of the bond market at Dow Jones; covered the technology boom and bust of the late 1990s at Fortune Magazine; and was part of the team at The New York Times that followed the financial crisis of 2007 and 2008.
I live in New Jersey with my husband and two teenage sons.
In accordance with The Times’s ethics policy, I don’t have a direct financial stake in any companies I cover or write about. I don’t own individual stocks and while I very occasionally accept samples of food from companies, I don’t accept money or gifts from any companies or people who may factor into my reporting. I do not pay sources for information or interviews and always identify myself as a reporter for The Times in news-related conversations.
Email: creswell@nytimes.com
LinkedIn: Julie Creswell
Anonymous tips: nytimes.com/tips
Delivery-only operations boomed during the pandemic. Now Wendy’s, Kroger and mom-and-pop food businesses are rethinking their operations.
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