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Store Info

4.6 Rating

Shipping Information & Policies

Free shipping is available on every purchase, no matter how much you spend. You can also opt for expedited shipping for an additional fee or utilize either the in-store or curbside pickup option.

Standard shipping is also available to U.S P.O boxes and APO/FPO addresses. All orders of $1,000 or more require a signature upon delivery for your protection.

Zales also offers same-day delivery from your local store for an additional fee for in-stock items only. Select "Ship to Home - Same-Day Delivery" at checkout, and your order will be delivered by Roadie on the same business day if ordered by 1 p.m.

Seasonal Savings

Throughout the year, Zales offers sales that drop the price of rings, watches, necklaces, earrings and bracelets. As a result, you’ll want to visit this retailer on popular shopping holidays like MLK Day, Memorial Day and Black Friday. During these sales, you can often find savings of up to 50% off and free shipping promotions.

Credit Card Offers

Zales has a store credit card, which is called the Diamond Credit Card. The card comes with special financing options on purchases of $300 or more. Other perks include a welcome gift, a $50 off birthday gift, a $100 off cardholder anniversary gift, $100 off coupons that come twice a year, exclusive offers and early sale alerts. You’ll also receive 10% off repair services, special cardholder sale events and free shipping every day.

Appreciation Discount

Zales offers a 10% Military Discount for Active Duty, Veterans, Retirees, Spouses, Dependents and more.

More Ways to Save

You can also get a Zales discount by checking out the sale section of the website. There, you’ll find the latest deals on sale, clearance and pre-owned jewelry.

Return Policy

Zales allows you to return merchandise within 30 days of the purchase or shipment date. You can also make exchanges within 60 days of the purchase or shipment date. The returned item must be in good condition and contain all certificates and components.

Merchandise accompanied by a gift receipt may be returned for a gift card within 30 days of the purchase date or exchanged within 60 days.

Loyalty & Rewards Program

Zales has a free customer loyalty program called Vault Rewards. There are four tiers of membership that you can move through as you make purchases. These tiers include Sapphire, Ruby, Emerald and Diamond, and each one comes with different rewards. All members receive the following benefits:

  • Member-only benefits
  • Special offers from partners
  • Wedding and anniversary band offers
  • Unlimited professional cleaning and inspection
  • Free style consultations

Buy Now, Pay Later

Customers can buy, now pay later at Zales through its partnership with Affirm. The minimum purchase amount is $150, and the initial payment depends on the purchase. For more information, visit the Payment Options page.

About Zales

As one of the top jewelry retailers, Zales is one of the first places that comes to mind when someone needs to buy something that shimmers and shines. The offers from this jewelry retailer range from engagement and wedding rings to fashion jewelry like stylish necklaces, bracelets and earrings. You can also pick up watches from top brands like Bulova, Citizen and Fossil. Best of all, Zales routinely hosts sales that help make many of these pieces of jewelry more affordable.

Zales Customer Service

Zales offers many forms of customer support. If you need help with an order or a warranty, you can reach out through a specific chat feature on the website. There’s another chat feature that allows you to connect with a jewelry expert to find just the right piece. You can also text 855-915-4139 to get answers to your questions or call 800-311-5393.

The customer support team is available via phone Monday through Friday from 9 am to 10 pm EST, Saturday noon to 10 pm EST and Sunday noon to 9 pm EST. The chat features are available Monday through Friday 7 am to 1 am EST, Saturday 9 am to 10 pm EST and Sunday 10 am to 9 pm EST.

Zales Outlet

Another great place to look for amazing deals is Zales Outlet. This separate but related retailer sells discounted jewelry. You can find gold, sterling silver and diamond jewelry for as much as 50% to 70% off, making it popular among bargain hunters.

Zales FAQs

Zales coupons and promo codes are available to help you save on beautiful pieces of jewelry. You can enter your promo code on the cart page where it says, “Have a promo code?”

Visiting Offers.com is the best way to find the latest coupons and promo codes from Zales. We also recommend signing up for the Zales email list to get the latest offers delivered right to your inbox. Just for signing up, you’ll receive a promo code for $50 off your first order of $300 or more that you can apply to your next purchase.

You cannot stack coupons at Zales because the retailer only allows shoppers to use one promo code per order.

Zales will price match its online price in any of its brick-and-mortar stores. The sale item must be in stock and identical to what is in the store.

Savings Tips & Advice for Zales

Here Are the Best Ways To Save at Zales - Every Time You Shop Here Are the Best Ways To Save at Zales - Every Time You Shop
Cierra Cowan
When it comes to diamonds and fine jewelry, Zales is one of the best retailers to shop – thanks to its wide variety of gorgeous, high-quality pieces. Unfortunately, seeing the price tag might make your eyes pop out of your head. Fear not. There are ways to save when shopping for your next piece of fine jewelry at Zales – and we’re here to share them with you. We put together the ultimate guide to saving at Zales every time you shop – because even though you can’t buy love, you can buy diamonds and beautiful jewelry. 12 ways to...
These Are the Sales You Should Be Shopping for Valentine\'s Day Jewelry Gifts – If You Want to Save Up to 70% These Are the Sales You Should Be Shopping for Valentine's Day Jewelry Gifts – If You Want to Save Up to 70%
Mackenzie Shand
Jewelry for Valentine’s Day is one of those cliché gifts that no one has a problem with. Whether it’s gold hoop earrings for your girlfriend, a heart-shaped pendant necklace for your daughter, a charm bracelet for your wife or a ring for yourself, you can’t go wrong. Especially if you take advantage of the numerous Valentine’s Day jewelry sales happening right now. That’s right. While in the past, you would often have to wait until after V-Day to scoop up jewelry gifts on sale, we’re seeing top retailers and brands launch their sales early this year. Which is great news...
Discover The Best Valentine\'s Day Sales to Shop for Gifts This Year Discover The Best Valentine's Day Sales to Shop for Gifts This Year
Kaitlyn McInnis
Valentine’s Day is right around the corner — and the sales and deals are already live and ready to shop. This year, we’ve found a ton of really good deals on curated lingerie, jewelry, flowers and more, in order to help ensure you come out of Valentine’s Day with a thoughtful gift and enough cash left over for a romantic dinner for two. 13 (and counting) best Valentine’s Day gift sales Below, we’ve rounded up all of the best brands and retailers who have leaned into Valentine’s Day deals this year. We’re talking high-end jewelry for 70% off, lingerie for...
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