Purpose

Provide internet browser access for employees to their COSA email accounts.

Email Services provide customers with efficient access to the following while off site:

• COSA Email
• Calendar
• Email Attachments
• Email Contacts

Who has Access

If you are a city Employee, you should be able to use your current Window’s account to log into Horizon View both at work and remotely. If you have issue logging in with your City account, please contact ITSD Service Desk. If you don’t have a City account, but need one, please contact your supervisor.

Tutorials

For any questions or problem, please contact Customer Support at 210-207-8888

Ready to access Employee Email

Purpose

ESS is an online Portal that will enable COSA employees to access their important information through an easy-to-use web site.

Use the ESS Portal to:

• Review pay stubs: pay stubs dating back to October 2004 are at your fingertips.
• Check Leave Balances
• Do Time Entry (note: applies only to employee who enter their own exception leave -- "self time employees")
• Find colleagues throughout the City using the Employee Directory (Who’s Who)
• Update your mailing address, phone number, and emergency contact information.
• Self disclose your level of education—Help the City provide targeted professional development and ongoing continued education support to employees.
• Print your own Employment Verification form.
• Self disclose your race/ethnicity - Help the City maintain its records.

Note: If Using IE8/9 Need to enable Compatibility View -- Please Read Tutorial section. Avoid using the browser back button.

Access

By October 1, 2011 all City employees will have access to the ESS Portal. If you already have a Windows account; you should be able to use your current Window’s account to log into ESS.

Tutorials

Please Review Links below for step by step instructions on:

• Enabling Compatibility View (IE8/9) ^(DOC)
• Logging into the portal ^(PDF)
• Reviewing and printing your pay stubs ^(PDF)
• Entering Time Entry if Applicable ^(PDF)
• Searching the Who's Who Directory ^(PDF)
• Benefits Enrollment ^(DOC)

Ready to access ESS Portal

Purpose

Self-Service Password Management allows COSA employees to reset their own Windows passwords. If you get locked out of your Windows account for any reason or need to reset your password, Self-Service Password Management allows you to reset your Windows password.

Who has Access

All COSA employees who have a Windows account can use the Password Manager Portal to reset their passwords.

Ready to access Self-Service Password Management

Purpose

To assist employees working from home.

Related Documents

• Remote Work The Basics ^(PDF)
• Remote Work FAQs ^(PDF)
• Cisco VPN Instructions ^(PDF)
• Home Network Security and Printing ^(PDF)
• How to Call Forward from a Cisco Phone ^(PDF)
• How to Map a Network Drive ^(PDF)
• Managing Your CoSA Password ^(PDF)
• Office 365 Cloud – Basics for Remote Work ^(PDF)
• Using Workspace for Remote Work ^(PDF)
• Using Remote Desktop via CoSA Desktop ^(PDF)
• WebEx and Teleconference Basics ^(PDF)
• WebEx Meeting Mobile App Android ^(PDF)
• WebEx Meeting Mobile App iOS ^(PDF)

Purpose

Cisco WebEx Meetings provides you with tools that help you collaborate with your contacts and colleagues efficiently. Here are highlights of what you can do:

• Select Meet Now to start an instant meeting.
• Select Schedule to schedule a meeting.
• Join a meeting from your invitation email message or from the Meetings page on your WebEx site.
• Select Recordings to find a meeting recording.
• Use the WebEx Productivity Tools, which lets you schedule, start, and join meetings from Microsoft Outlook and WebEx Assistant, without the need to use your WebEx site.

Who has Access

If you are a city Employee, you should be able to use your current Window’s account to log into Cisco WebEx both at work and remotely. If you don’t have a City account, but need one, please contact your supervisor.

Helpful Videos and User Guides

• How-To Videos
• User Guides

Ready to Teleconference

Purpose

Horizon View provides COSA remote access for employees to their COSA applications and Virtual Desktops. Horizon View is the replacement of Citrix.

Approved applications are efficiently accessible to COSA employees while off-site or on-site.

Who has Access

If you are a city Employee, you should be able to use your current Window’s account to log into Horizon View both at work and remotely. If you have issue logging in with your City account, please contact ITSD Service Desk. If you don’t have a City account, but need one, please contact your supervisor.

Horizon Client Installation Steps

Use of Horizon View will require VMware Horizon Client to be downloaded to the workstation you are using.

Step by step guide for installing the VMware Horizon Client ^(PDF)

Client Installation Link to Download and Install

For any questions or problem, please contact Customer Support at 210-207-8888.

• Horizon Client for All Operating Systems
• Ready to Access Horizon View

Tutorials

• First Time Logging into Microsoft Office 365 in Horizon View  ^(PDF)
• How to log into Horizon View  ^(PDF)
• Logging Off or Disconnecting from Horizon View or Virtual Desktop ^(PDF)
• Organizing Your Apps Page ^(PDF)
• Horizon View Help Tips ^(PDF)
• First Time Login Steps for Windows 10 COSA Desktop.pdf ^(PDF)