Chapter 7: Rail Services

Chapter 7: Rail Services

Rail Services

1. Introduction

1.1 This chapter provides information on rail services, such as the numbers of passenger journeys of various types, passenger receipts, punctuality and passenger satisfaction, the amount of freight lifted by origin, destination and commodity, lines open for traffic, number of stations, railway accidents, and some statistics about the Glasgow Subway.

1.2 For simplicity, the Scottish passenger rail franchise is referred to throughout as ScotRail.  From 31 March 1997 to 16 October 2004, it was operated by National Express, under the name ScotRail; between 17 October 2004 and 31 March 2015, it was operated by First Group, under the name First ScotRail. From 1 April 2015 Abellio and Serco began operating ScotRail and Caledonian Sleeper services.

1.3 ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. To allow meaningful year on year comparisons to be made passenger figures from 2003/04 onwards have been revised. Note that Office of Rail and Road figures are compiled on a different basis and do not adjust for this.

Key Points

• There were 98 million passenger journeys on ScotRail services in 2018-19
• As of the end of 2017/18 Scotland had 2,758 kms of rail network and 359 stations.
• 31% of respondents to the Scottish Household Survey had used the train in the last month in 2018.

2. Main Points

Journeys and Trends

2.1 Passenger journeys on ScotRail services remained the same as 2017-18 at 97.8 million. (Table 7.1).

2.2 There were 97.1 million rail passenger journeys originating in Scotland in the 2017-18 financial year. This was 2.9 million (3%) more than the previous year. Following a fall in the early 1990's, passenger numbers increased in every year after 1994-95, to 64.9 million in 1999-2000.  However, they fell by 0.1 million in 2000-01 due to the effects on rail services of the speed restrictions, imposed following the accident at Hatfield in October 2000 (e.g. the Edinburgh/Glasgow daytime frequency was halved for about two months, and some sleeper services did not run for about five months).  There were falls of 0.2 million in 2001-02 and 0.6 million in 2002-03 due to the effects on services of the ScotRail drivers' pay dispute, including some one day strikes and a special timetable (involving a reduction of about a quarter in weekday services) from January to May 2002.  Subsequently, patronage recovered, with increases from 2004-05 onwards.  (Table H1)  (Table 7.2)

2.3 ORR data also show 4.8 million cross-border passenger journeys originating outwith Scotland in 2017-18, 0.3 million more than in 2016-17. Cross-border passenger journeys originating outwith Scotland have been increasing since 1994-95 (2.1 million).  However, they fell slightly in 2000-01 and 2002-03 due to the reasons referred to above. (Table 7.2)

2.4 Passenger revenue from journeys originating in Scotland was £611 million in 2017-18 of which cross-border journeys originating in Scotland accounted for £174 million.  A similar amount (£174 million) of passenger revenue was generated from passenger journeys originating outwith Scotland and ending in Scotland. (Table 7.2)

Journey Stages and Distances

2.5 Tables 7.4 to 7.8 show passenger journeys as recorded by ORR. Of the 102 million passenger journeys to/from/within Scotland and England in 2017-18, 91% were solely within Scotland.  London, the North West and North East of England were the main origins/destinations of cross-border passenger journeys with around 2 million journeys each (Table 7.4).

2.6 In 2017-18, there were 92.3 million passenger journeys, wholly within Scotland.  Forty one per cent of start and end points were in Glasgow and 13% were in Edinburgh.  There were over 9 million cross border journeys starting or finishing in Scotland.  Of these, 51% started or finished in Edinburgh and 27 per cent started or finished in Glasgow. (Table 7.6a and 7.6c)  

2.7 Table 7.6c shows travel between Local Authorities in 2017-18. Of the journeys wholly within Scotland, 15 million (16%) start and finish in Glasgow.  Seven million are made between Glasgow and North and South Lanarkshire.  (Table 7.6c)

Stations

2.8 In 2017-18, Glasgow Central was the busiest national rail station in Scotland, with 33 million passenger journeys. Edinburgh Waverley was used by 24 million passengers, Glasgow Queen Street by 17 million, Paisley Gilmour Street by 4 million, Haymarket by 3.1 million, Partick by 2.9 million, Aberdeen  by 2.6 million, Stirling by 2.5 million, Charing Cross by 2.2 million, Dundee by 2 million and Exhibition Centre Glasgow by 1.9 million.  Including those already listed, there were 79 stations for which more than half a million passenger journeys each were recorded in the national ticketing system.  (Table 7.7)

2.9 Of the stations in Scotland which have opened (or re-opened) since 1970, Exhibition Centre (1,943,200), Argyle Street (1,295,400), Bathgate (1,292,600), Livingston North (1,247,800), Edinburgh Park (914,600), Anderston (728,400),  Bridgeton (715,800), Uphall (624,100) and Paisley Canal (474,900) had the largest passenger volumes in 2018-19. (Table 7.8)

Punctuality and Service

2.10 In 2018-19, 87.4% of ScotRail services, 74.8% of London North Eastern Railway, 84.4% of Cross Country, 84.0% of Virgin Trains West Coast and 89.7% of Caledonian Sleeper trains arrived on time. For all GB long-distance operators it was 81.3% and for all GB regional operators it was 85.8%.  (Table 7.9)

2.11 In 2018-19, 94.2% of ScotRail trains arrived within 10 minutes of the scheduled arrival time, 1.6% arrived 20 or more minutes late, and 2.4% were cancelled.   (Table 7.10)

2.12 In 2018, 81% of ScotRail passengers were either satisfied or said good when asked their opinion of their overall journey. The equivalent figure was 92% for non-ScotRail passengers whose journeys started in Scotland and 81% for all GB regional operators and 85% for all GB long-distance operators.  The table shows ScotRail passengers’ ratings of 13 aspects of service: in 2018, there were 8 for which at least 75% of those surveyed were satisfied, or said good and 4 above 80%. (Table 7.11)

2.13 The Scottish Household Survey also collects data from Scottish households on satisfaction with rail services.  In 2016, around 84-87% were satisfied with train services offered, their timeliness, cleanliness and frequency and ability to find out about tickets and routes.  There were noticeable differences in those who felt safe on the train during the day and in the evening (day: 95%, evening: 77%).  ‘Fares are good value’ had the lowest agreement rate for trains with 56% of respondents doing so.  These questions are asked every other year in the Scottish Household Survey, data for 2019 will be available in Autumn of 2020. (Table 7.20)

Rail Freight

2.14 In 2012-13, 8.4 million tonnes of freight was lifted in Scotland by rail, 15% less than the previous year, and 41% less than the 2005-06 peak. Since 2005-06 minerals and coal have fallen by 63% while other goods have increased by 25%.Of all freight lifted in Scotland, 34% was delivered elsewhere within the UK and about 5% was delivered outwith the UK (because of the way that the statistics are compiled, this figure includes freight for export which was delivered to a port in Britain, as well as Channel Tunnel traffic).

2.15 The amount of freight lifted in Scotland with a destination in Scotland increased by 48% between 2002-03 with a peak in 2007-08 and in 2012-13 was 19% below this level.  In 2012-13, coal and minerals accounted for 4.0 million tonnes (48%) of the freight lifted in Scotland.  Dividing the number of tonne-kilometres by the number of tonnes gives an average length of haul of 231 kilometres for traffic remaining in Scotland, 386 kilometres for traffic to other parts of the UK, and 712 kilometres for traffic destined for outwith the UK.   (Table 7.12)  

2.16 A total of 1.65 million tonnes of freight lifted elsewhere in the UK was delivered in Scotland in 2012-13, along with 0.40 million tonnes of freight from outwith the UK (the latter figure includes imported freight which was lifted at ports in England or Wales).  The total amount of freight with a destination in Scotland fell by 18%, from 8.77 million tonnes in 2011-12 to 7.16 million tonnes in 2012-13, the reduction is a result of a fall in freight lifted in the UK, as that lifted in Scotland saw a slight increase on the previous year.  (Table 7.13)

Railway Network

2.17 The total route length of the railway network in Scotland is 2,758 kilometres, of which 893 kilometres is electrified.  These figures do not represent the total length of railway track: a kilometre of single-track and a kilometre of double-track both count as one kilometre of route length. (Table 7.14)

2.18 The number of passenger stations has increased from 340 in 2003-04 to 359 in 2017-18.  (Table 7.15)

2.19 The local authorities which had the largest numbers of stations located in their areas in 2017-18 were Glasgow (61) and Highland (59). Since the completion of the Borders Railway Project in 2015 there are now 4 stations in the Midlothian and 3 in the Scottish Borders council areas, see here for more information http://bit.ly/2soymEn  (Table 7.16)

Subway

2.20 On the Glasgow Subway,  the number of passenger journeys increased by 4 per cent between 2017-18 and 2018-19, and were the highest since 2008-09.  Passenger receipts (excluding other revenue) were £19.9 million in 2018-19, 8% more in cash terms, and 4% more in real terms, than in the previous year.  (Table 7.17)

Accidents

2.21 The number of railway accidents decreased from 32 to 43 in 2018. Injuries from accidents on trains increased from 148 to 221 between 2017 and 2018. Injuries from train accidents in stations decreased from 550 in 2017 to 495 in 2018. The total number of deaths fell from 18 to 23 between 2017 and 2018. The overall number of injuries relating to railways fell from 933 in 2017 to 924 in 2018. (Table 7.18)

2.22 There were 5 deaths attributed to trespassers and 16 to suicides in 2018.  (Table 7.19)

Figure 7.1: Passenger traffic originating in Scotland, and ScotRail passengers

Figure 7.2: Freight traffic lifted in Scotland

Table 7.1: ScotRail passenger services

	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16 4	2016-17 4	2017-18	2018-19
												million
Passenger journeys 1	74.47	76.43	76.93	78.29	81.10	83.25	86.34	92.68	93.21	94.24	97.78	97.78
Passenger kilometres	2,426	2,516	2,533	2,642	2,682	2,713	2,828	3,021	2,874	2,842	2,959	2,979
Scheduled train kilometres 3	38.70	39.17	40.70	41.87	43.80	44.40	44.35	45.38	44.34	44.04	44.10	43.97
Route kilometres operated	3,032	3,042	3,043	3,066	3,066	3,066	3,066	3,066	3,121	3,121	3,121	3,121

Source: Office of Rail and Road - Not National Statistics

1.  ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. Figures from 2003/04 onwards present the impact of this on  previously  reported data to provide a more meaningful year - on - year comparison. Note that this has no impact on actual journeys undertaken. Passenger kms have also been adjusted to reflect this.

2.  Figures affected by industrial action.

3.  Scheduled train kilometres are calculated by the Office of Rail and Road using the published winter and summer timetables. They do not take account of subsequent changes (e.g. cancellations and emergency timetables etc). 

4. Abellio took over the ScotRail franchise from First on 01/04/2015. Since April 2015 Caledonian Sleeper details have now been excluded from the figures.

Table 7.2: Passenger traffic originating in Scotland: journeys and revenue

Type of ticket	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18
Passenger journeys											million
Internal (journeys wholly within Scotland) 1,2
Full fare	23.8	24.1	24.0	24.7	25.5	22.5	23.2	23.5	23.1	22.5	23.3
Reduced fare	23.5	24.7	25.8	26.8	28.8	33.2	34.5	38.2	40.1	41.4	43.2
Season ticket	22.5	24.4	23.3	24.2	25.3	26.2	25.0	25.7	26.0	25.8	25.8
Total	69.8	73.2	73.2	75.8	79.5	81.9	82.7	87.4	89.2	89.7	92.3
Cross-border originating in Scotland 1,2
Full fare	0.3	0.2	0.2	0.2	0.2	0.1	0.2	0.2	0.2	0.2	0.1
Reduced fare	2.6	2.8	3.1	3.5	3.6	3.7	3.8	4.1	4.0	4.3	4.7
Season ticket	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0
Total	2.9	3.1	3.3	3.7	3.8	3.9	4.0	4.3	4.2	4.5	4.8
Total passenger traffic originating in Scotland 1,2
Full fare	24.1	24.3	24.2	24.9	25.7	22.6	23.4	23.8	23.3	22.7	23.4
Reduced fare	26.1	27.6	29.0	30.3	32.3	36.9	38.2	42.3	44.1	45.7	48.0
Season ticket	22.5	24.4	23.3	24.3	25.3	26.2	25.0	25.7	26.0	25.8	25.8
Total5	72.7	76.3	76.5	79.4	83.3	85.8	86.7	91.7	93.4	94.2	97.1
Passenger journeys originating outwith Scotland
Full fare	0.3	0.2	0.2	0.2	0.2	0.1	0.2	0.2	0.2	0.2	0.1
Reduced fare	2.5	2.8	3.1	3.5	3.6	3.7	3.8	4.1	4.0	4.3	4.7
Season ticket	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0
Total	2.9	3.1	3.3	3.7	3.8	3.9	4.0	4.3	4.2	4.5	4.8
Passenger revenue											£ million
Internal journeys 1,2	210.1	213.1	230.4	236.0	257.6	278.4	296.7	321.6	350.8	357.7	436.1
Cross-border journeys originating in Scotland	84.9	94.8	106.1	128.8	135.8	143.4	150.8	160.0	153.6	161.1	174.5
Total	295.0	307.9	336.5	364.9	393.4	421.8	447.5	481.7	504.3	518.9	610.6
Total at constant prices4	389.0	390.5	429.1	444.6	455.7	473.5	487.6	512.6	531.5	537.3	610.6
Cross-border journeys originating outwith Scotland	85.7	94.8	106.1	128.8	135.8	143.4	150.8	160.0	153.6	161.1	174.5
At constant prices 4	113.0	120.2	135.3	157.0	157.3	161.0	164.3	170.3	161.8	166.9	174.5

Source: ORR - Not National Statistics

1. There is a series break between 2007-08 and 2008-09 due to a change in the methodology. From 2008-09 estimates of PTE travel (zone cards) are included.

2.  Figures are lower than those for First ScotRail passenger journeys as changes of train are not taken into account in this series.

3.  Figures affected by industrial action.

4.  Adjusted approximately for general inflation using the Retail Prices index for the relevant calendar year (e.g. 2001 RPI used for 2001-02). 

5.  Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and therefore are not comparable with ScotRail passenger figures.

Table 7.3:  Cross-border passenger traffic originating outwith Scotland: journeys and revenue  ¹ 

Note: Figures in this table have now been combined with table 7.2

Table 7.4: Passenger journeys using national rail tickets ¹ to, from or within Scotland, 2017-18

		Passenger journeys made using national rail tickets		Change since 1995-96
		thousands	percentage	percentage
All such passenger journeys to, from or within Scotland2		101,951	100.0%	108.3%
of which:
within	Scotland2	92,333	90.6%	108.1%
to / from	England and Wales	9,618	9.4%	110.6%
of which:
to / from	London	2,516	2.5%	104.2%
to / from	North West England	2,696	2.6%	222.5%
to / from	North East England	2,016	2.0%	177.8%
to / from	Yorkshire and the Humber	1,065	1.0%	98.6%
to / from	West Midlands	437	0.4%	94.2%
to / from	East England	294	0.3%	4.1%
to / from	South East	256	0.3%	-20.5%
to / from	East Midlands	224	0.2%	52.6%
to / from	South West	75	0.1%	-59.7%
to / from	Wales	39	0.0%	-48.1%

Source: ORR - Not National Statistics

1.   Through journeys made using tickets whose sales were recorded directly by the rail industry's central ticketing system. 

2.  Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

Table 7.5: Distances travelled by passengers¹ to Aberdeen, Edinburgh and Glasgow ² 2017-18

	Aberdeen	Edinburgh	Glasgow
			percentages
0 - under 5 kms	0.0	1.0	23.8
5 - under 10 kms	9.0	6.0	21.1
10 - under 20 kms	1.1	8.4	24.7
20 - under 50 kms	29.2	34.3	15.7
50 - under 100 kms	10.0	29.9	9.4
100+ kms	50.7	20.5	5.2
All passenger journeys made using national rail tickets	100.0	100.0	100.0

Source: ORR - Not National Statistics

1. Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards) 

2. Journeys for which the destination is one of the stations in the Council area (e.g. Edinburgh includes Brunstane, Curriehill, Dalmeny, etc)

Table 7.6a: Cross border rail passenger journeys starting or ending in Scotland¹
Journeys (thousands) by District/Unitary Authority

To/From	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18	% change 2017-18 on 2016-17
Aberdeen City	289	301	355	338	343	355	337	286	255	240	-6.1
Aberdeenshire	19	22	27	25	26	25	25	25	22	22	1.3
Angus	43	44	50	46	48	47	48	44	42	43	1.5
Argyll and Bute	29	32	33	33	30	30	31	27	28	29	4.1
Clackmannan	3	3	4	4	4	4	4	4	4	4	5.6
Dumfries and Galloway	337	347	372	392	388	390	402	385	405	424	4.7
Dundee City	163	170	194	192	191	179	172	162	156	158	1.3
East Ayrshire	20	22	28	28	27	29	34	34	35	37	4.0
East Dunbartonshire	5	7	9	11	12	13	16	15	16	17	9.7
East Lothian	48	47	53	56	58	58	59	61	60	67	10.4
East Renfrewshire	3	4	5	5	5	7	8	8	9	9	1.6
Edinburgh, City Of	2,873	3,116	3,377	3,494	3,605	3,757	4,106	4,162	4,547	4,929	8.4
Falkirk	57	58	66	69	72	73	76	71	77	76	-1.2
Fife	240	246	287	287	295	286	276	265	261	266	1.8
Glasgow City 1	1,421	1,624	1,873	1,928	1,966	2,046	2,344	2,193	2,430	2,591	6.6
Highland	146	148	166	151	146	144	134	96	89	87	-1.6
Inverclyde	19	20	24	22	23	24	30	29	31	31	-0.4
Midlothian	-	-	-	-	-	-	-	2	3	5	34.8
Moray	21	20	25	22	20	18	18	14	13	13	-7.1
North Ayrshire	26	29	34	32	34	35	43	42	47	46	-1.9
North Lanarkshire	101	96	107	106	100	106	120	112	122	126	3.3
Perth and Kinross	72	79	87	86	87	82	79	74	71	68	-3.9
Renfrewshire	17	19	23	22	22	23	30	28	32	34	3.8
Scottish Borders	-	-	-	-	-	-	-	4	9	10	14.2
South Ayrshire	34	37	41	41	45	47	55	49	55	54	-1.9
South Lanarkshire	15	18	24	24	26	28	34	31	36	36	0.8
Stirling	82	83	97	96	99	96	103	100	105	109	4.6
West Dunbartonshire	7	8	9	10	10	10	13	13	15	15	0.0
West Lothian	38	40	50	59	62	63	71	71	74	73	-1.0
Scotland Other1	-	-	-	-	-	-	-	-	-	-	-
Scotland Total	6,129	6,641	7,419	7,580	7,745	7,978	8,669	8,406	9,049	9,618	6.3

Source: Office of Rail and Road.  National Rail Statistics, Chapter 7 - Rail Useage.

1. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination.  These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.

One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made.  For full methodology notes, please view the ORR documentation, which can be found here: http://orr.gov.uk/__data/assets/pdf_file/0014/1940/regional-usage-profiles-odm-august-2013.pdf

Table 7.6b: Rail passenger journeys within Scotland^1,2
Start/End points (thousands) on journeys within Scotland

To/From/Within	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18	% change 2017-18 on 2016-17
Aberdeen City	2,770	2,873	3,191	3,510	3,755	4,055	4,229	3,838	3,321	3,175	-4.4
Aberdeenshire	859	954	1,070	1,174	1,258	1,368	1,441	1,430	1,330	1,310	-1.5
Angus	828	799	826	843	842	863	879	860	800	809	1.2
Argyll and Bute	1,769	1,716	1,763	1,788	1,767	1,426	1,427	1,368	1,272	1,305	2.6
Clackmannan	333	387	391	397	377	380	398	383	357	384	7.7
Dumfries and Galloway	364	375	399	404	409	418	461	437	481	505	5.1
Dundee City	1,480	1,500	1,532	1,539	1,523	1,594	1,706	1,771	1,700	1,751	3.0
East Ayrshire	808	842	1,043	1,166	1,205	1,139	1,215	1,171	1,148	1,221	6.3
East Dunbartonshire	3,858	3,788	3,920	4,101	4,211	4,066	4,349	4,277	3,882	4,223	8.8
East Lothian	1,788	1,801	1,781	1,884	2,011	2,163	2,257	2,386	2,286	2,385	4.3
East Renfrewshire	3,082	3,009	3,119	3,298	3,348	3,158	3,300	3,391	3,520	3,565	1.3
Edinburgh, City Of	18,195	19,781	20,291	18,526	19,577	20,904	21,919	22,740	23,324	24,279	4.1
Falkirk	2,833	2,856	2,922	2,965	2,978	3,068	3,240	3,206	3,131	3,253	3.9
Fife	5,044	4,902	4,899	5,044	5,103	5,310	5,670	6,129	5,841	5,928	1.5
Glasgow City 1	58,953	61,182	63,527	64,204	65,765	64,988	69,388	70,835	71,944	75,245	4.6
Highland	1,815	1,918	2,009	2,164	2,208	2,317	2,322	2,345	2,266	2,290	1.1
Inverclyde	2,710	2,669	2,728	2,753	2,813	2,750	2,890	2,906	2,832	2,827	-0.2
Midlothian	-	-	-	-	-	-	-	239	459	551	19.9
Moray	417	433	474	493	516	537	559	559	519	495	-4.7
North Ayrshire	3,795	3,758	3,884	3,924	4,061	3,862	3,963	3,947	4,019	4,092	1.8
North Lanarkshire	7,724	7,598	7,910	8,528	8,680	8,441	8,903	8,997	9,351	9,425	0.8
Perth and Kinross	927	978	1,019	1,054	1,084	1,117	1,231	1,322	1,263	1,319	4.4
Renfrewshire	6,115	5,982	6,153	6,144	6,362	6,869	7,201	7,341	7,326	7,395	0.9
Scottish Borders	-	-	-	-	-	-	-	597	915	940	2.7
South Ayrshire	3,340	3,162	3,214	3,153	3,245	3,330	3,351	3,150	3,399	3,418	0.6
South Lanarkshire	7,583	7,556	7,973	8,508	8,785	8,941	9,430	9,484	9,506	9,393	-1.2
Stirling	2,809	2,823	2,921	2,928	2,914	2,952	3,148	3,187	3,051	3,264	7.0
West Dunbartonshire	4,825	4,666	4,751	4,775	4,863	4,934	5,140	5,128	5,120	4,842	-5.4
West Lothian	3,066	2,981	3,214	3,760	4,108	4,432	4,792	4,890	5,054	5,074	0.4
Scotland Other1	-	-	-	-	-	-	-	-	-	-	-
Scotland Total	148,091	151,288	156,924	159,031	163,767	165,381	174,808	178,311	179,417	184,665	2.9

Source: Office of Rail and Road.  National Rail Statistics, Chapter 7 - Rail Useage.

1. Note that this table shows start and end points of journeys so a journey starting in Aberdeen City and ending in Aberdeenshire would count once against each local authority.  A journey starting and ending in Angus would count twice against the local authority.

Therefore dividing the figures in the table by two gives the number of journeys either starting or ending in a Local Authority and will match totals published elsewhere in this chapter.

2. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination.  These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.

One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made.  For full methodology notes, please view the ORR documentation, which can be found here: http://www.rail-reg.gov.uk/upload/pdf/odm-summary-1011.pdf

Table 7.6c: Rail passenger journeys wholly within Scotland, using national rail tickets ¹, by local authority areas ^{2, 3} of origin and destination, 2018-19 ⁴ 

Destination
Origin	Aberdeen City	Aberdeenshire	Angus	Argyll & Bute	Clackmannanshire	Dumfries & Galloway	Dundee City	East Ayrshire	East Dunbartonshire	East Lothian	East Renfrewshire	Edinburgh, City of	Falkirk	Fife	Glasgow, City of
															thousands
Aberdeen City	269	493	107	1	0	1	75	0	2	1	0	211	6	40	146
Aberdeenshire	493	31	14	0	0	0	20	0	0	0	0	40	1	5	20
Angus	107	14	36	0	0	0	135	0	0	0	0	47	1	9	25
Argyll and Bute	1	0	0	58	0	0	1	1	5	0	1	28	1	1	426
Clackmannanshire	0	0	0	0	0	0	1	0	1	0	0	25	10	0	76
Dumfries and Galloway	1	0	0	0	0	65	1	12	0	0	0	58	0	1	89
Dundee City	75	20	135	1	1	1	8	0	1	2	0	233	6	110	114
East Ayrshire	0	0	0	1	0	12	0	82	1	0	12	11	1	0	422
East Dunbartonshire	2	0	0	5	1	0	1	1	50	1	7	97	7	1	1,764
East Lothian	1	0	0	0	0	0	2	0	1	31	0	1,070	7	15	35
East Renfrewshire	0	0	0	1	0	0	0	12	7	0	185	29	2	0	1,427
Edinburgh, City of	211	40	47	28	25	58	233	11	97	1,070	29	1,337	713	2,151	2,152
Falkirk	6	1	1	1	10	0	6	1	7	7	2	713	65	5	560
Fife	40	5	9	1	0	1	110	0	1	15	0	2,151	5	471	63
Glasgow, City of	146	20	25	426	76	89	114	422	1,764	35	1,427	2,152	560	63	15,217
Highland	85	13	2	5	0	1	10	0	1	1	0	138	3	10	130
Inverclyde	1	0	0	2	0	0	0	2	4	0	5	18	2	1	804
Midlothian	1	0	0	0	0	0	1	0	2	2	0	151	6	14	57
Moray	88	9	1	0	0	0	3	0	0	0	0	15	0	2	12
North Ayrshire	2	0	0	2	1	1	1	2	7	0	8	31	3	1	1,091
North Lanarkshire	3	0	0	10	1	1	3	4	26	4	12	485	21	5	3,433
Perth and Kinross	22	4	19	1	1	1	118	0	2	1	1	146	5	29	173
Renfrewshire	1	0	0	4	1	3	1	9	20	1	25	41	6	1	2,474
Scottish Borders	2	0	0	0	0	0	2	0	0	1	0	363	2	7	22
South Ayrshire	1	0	0	1	0	15	2	36	6	1	6	43	3	2	623
South Lanarkshire	1	0	0	5	1	1	1	7	30	1	48	104	4	1	3,782
Stirling	23	2	5	7	69	1	22	1	17	4	2	473	157	6	506
West Dunbartonshire	1	0	0	92	1	0	0	3	52	1	9	35	4	1	1,561
West Lothian	4	0	0	1	1	1	4	1	5	12	1	1,897	26	11	420
Scotland	1,588	655	405	653	192	253	876	610	2,112	1,192	1,783	12,139	1,627	2,964	37,623
Destination
	Highland	Inverclyde	Midlothian	Moray	North Ayrshire	North Lanarkshire	Perth & Kinross	Renfrewshire	Scottish Borders	South Ayrshire	South Lanarkshire	Stirling	West Dunbartonshire	West Lothian	Scotland
															thousands
Aberdeen City	85	1	1	88	2	3	22	1	2	1	1	23	1	4	1,588
Aberdeenshire	13	0	0	9	0	0	4	0	0	0	0	2	0	0	655
Angus	2	0	0	1	0	0	19	0	0	0	0	5	0	0	405
Argyll and Bute	5	2	0	0	2	10	1	4	0	1	5	7	92	1	653
Clackmannanshire	0	0	0	0	1	1	1	1	0	0	1	69	1	1	192
Dumfries and Galloway	1	0	0	0	1	1	1	3	0	15	1	1	0	1	253
Dundee City	10	0	1	3	1	3	118	1	2	2	1	22	0	4	876
East Ayrshire	0	2	0	0	2	4	0	9	0	36	7	1	3	1	610
East Dunbartonshire	1	4	2	0	7	26	2	20	0	6	30	17	52	5	2,112
East Lothian	1	0	2	0	0	4	1	1	1	1	1	4	1	12	1,192
East Renfrewshire	0	5	0	0	8	12	1	25	0	6	48	2	9	1	1,783
Edinburgh, City of	138	18	151	15	31	485	146	41	363	43	104	473	35	1,897	12,139
Falkirk	3	2	6	0	3	21	5	6	2	3	4	157	4	26	1,627
Fife	10	1	14	2	1	5	29	1	7	2	1	6	1	11	2,964
Glasgow, City of	130	804	57	12	1,091	3,433	173	2,474	22	623	3,782	506	1,561	420	37,623
Highland	604	0	0	74	1	1	42	1	1	1	1	16	2	2	1,145
Inverclyde	0	255	0	0	9	9	1	265	0	8	14	2	8	1	1,414
Midlothian	0	0	3	0	0	5	0	0	27	0	0	3	0	5	275
Moray	74	0	0	36	0	0	2	0	0	0	0	1	0	0	247
North Ayrshire	1	9	0	0	349	13	1	213	0	277	21	3	10	2	2,046
North Lanarkshire	1	9	5	0	13	347	2	37	2	16	175	20	40	35	4,712
Perth and Kinross	42	1	0	2	1	2	37	1	1	1	1	45	1	3	660
Renfrewshire	1	265	0	0	213	37	1	385	1	105	62	7	29	4	3,697
Scottish Borders	1	0	27	0	0	2	1	1	31	0	1	2	0	4	470
South Ayrshire	1	8	0	0	277	16	1	105	0	530	18	5	5	2	1,709
South Lanarkshire	1	14	0	0	21	175	1	62	1	18	359	6	48	5	4,696
Stirling	16	2	3	1	3	20	45	7	2	5	6	202	4	20	1,632
West Dunbartonshire	2	8	0	0	10	40	1	29	0	5	48	4	506	5	2,421
West Lothian	2	1	5	0	2	35	3	4	4	2	5	20	5	65	2,537
Scotland	1,145	1,414	275	247	2,046	4,712	660	3,697	470	1,709	4,696	1,632	2,421	2,537	92,333

Source: ORR - Not National Statistics

1.   Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards) 

2.   In this table a journey between two local authorities is only counted once.

3.  The table does not show the local authority areas which do not contain any stations 

4.  Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

Note: Previous versions of this table for the years 2008-09 to 2012-13 can be found in the STS no 33 Excel datasets here  

http://www.transportscotland.gov.uk/analysis/statistics/publications/scottish-transport-statistics-previous-editions

 

Table 7.7: Passenger journeys to and from the main stations in Scotland: 2018-19 ^{1, 2, 3, 4}

Rank		thousands	Rank		thousands
1	Glasgow Central	32,797	51	Helensburgh Central	753
2	Edinburgh	23,873	52	Bishopton (Renfrewshire)	747
3	Glasgow Queen Street	17,207	53	Anderston	728
4	Paisley Gilmour Street	4,028	54	Falkirk Grahamston	720
5	Haymarket	3,068	55	Crossmyloof	716
6	Partick	2,944	56	Bridgeton	716
7	Aberdeen	2,616	57	Newton (Lanark)	678
8	Stirling	2,480	58	Hairmyres	673
9	Charing Cross (Glasgow)	2,229	59	Shettleston	672
10	Dundee	2,016	60	Coatbridge Sunnyside	668
11	Exhibition Centre (Glasgow)	1,943	61	Cathcart	664
12	Hyndland	1,692	62	Dunfermline Town	651
13	Ayr	1,459	63	Leuchars (For St. Andrews)	644
14	Croy	1,409	64	Uphall	624
15	Motherwell	1,387	65	Troon	616
16	Johnstone (Renfrewshire)	1,332	66	Kilmarnock	609
17	Mount Florida	1,331	67	Dalmeny	606
18	Argyle Street	1,295	68	North Berwick	604
19	Bathgate	1,293	69	Singer	575
20	Livingston North	1,248	70	Clarkston	569
21	Inverness	1,243	71	Balloch	554
22	Inverkeithing	1,235	72	Bearsden	551
23	Linlithgow	1,199	73	Dunblane	547
24	Anniesland	1,136	74	Wishaw	547
25	Perth	1,112	75	Port Glasgow	541
26	Kirkcaldy	1,110	76	Patterton	521
27	Airdrie	1,098	77	Gourock	519
28	East Kilbride	1,055	78	Greenock West	515
29	Rutherglen	1,028	79	Blantyre	512
30	Kilwinning	1,008	80	Blairhill	492
31	Milngavie	945	81	Garrowhill	490
32	Dalmuir	923	82	Dunbar	478
33	Edinburgh Park	915	83	Paisley Canal	475
34	Irvine	912	84	Stonehaven	470
35	Falkirk High	910	85	Scotstounhill	459
36	Lenzie	903	86	Musselburgh	455
37	Uddingston	898	87	Pollokshields East	453
38	Larbert	858	88	Dumbarton East	453
39	Polmont	794	89	Pollokshaws East	449
40	Westerton	791	90	Largs	446
41	High Street (Glasgow)	789	91	Tweedbank	444
42	Bishopbriggs	785	92	Muirend	429
43	Bellshill	785	93	Alexandra Parade	419
44	Hamilton West	775	94	Drumgelloch	419
45	Bellgrove	767	95	Dalmarnock	414
46	Queens Park (Glasgow)	767	96	Neilston	414
47	Barrhead	762	97	Prestwick Town	409
48	Cambuslang	759	98	Carluke	405
49	Hamilton Central	757	99	Dumfries	403
50	Dumbarton Central	756	100	Springburn	397

Source: ORR - Not National Statistics

1.  Figures estimate the total number of people arriving or departing from the main stations in Scotland.

2. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

3.  Stations associated with a group station can show large year-to-year variations in usage figures, which reflect changes in ticket encoding rather than actual difference in passengers' journeys. For such tickets, journeys are allocated to the main station of those in the group. 

4. For example, a return journey from Kirkcaldy to Edinburgh would be counted twice against Kirkcaldy (since the passenger used Kirkcaldy station twice - once when departing on the outward journey and once when arriving on completion of the return journey), and twice against Edinburgh.

 

Table 7.8: Passenger journeys to or from stations¹  in Scotland that have opened (or re-opened) since 1970

	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18	2018-19
											thousands
Duncraig (1971)	0.4	0.4	0.6	0.7	0.8	0.5	0.4	0.5	0.3	0.4	0.5
Kingsknowe (1971)	20.3	19.7	15.8	17.5	25.3	24.7	21.2	20.2	18.8	20.5	17.2
Alness (1973)	13.7	14.3	17.7	25.5	28.4	27.8	25.9	23.6	26.4	29.3	30.4
Muir of Ord (1976)	51.1	57.4	62.4	74.5	74.1	72.8	66.6	66.5	64.5	64.8	67.6
IBM (1978)	205.7	145.7	136.4	127.8	122.6	71.1	47.4	22.0	6.0	0.8	0.5
Anderston (1979)	651.3	551.9	576.8	647.2	630.8	602.8	633.7	624.6	661.3	711.6	728.4
Argyle Street (1979)	911.8	734.8	783.6	1196.5	1336.7	1369.9	1438.4	1382.9	1413.2	1411.4	1295.4
Bridgeton * (1979)	466.9	394.0	409.1	489.3	617.2	647.0	647.0	631.8	610.5	702.3	715.8
Dalmarnock (1979)	79.8	77.3	76.8	79.6	21.5	100.4	217.1	283.2	367.7	449	414.2
Exhibition Centre * (1979)	1153.1	1054.2	1170.0	1317.8	1369.4	1375.5	1639.9	1742.5	1891.5	1847.8	1943.2
Dyce (1984)	488.0	515.5	542.5	677.9	759.9	810.7	823.9	664.4	517.6	466.7	358.7
Livingston South (1984)	245.6	250.2	295.8	285.4	287.7	296.3	317.2	342.8	323.7	327.9	295.6
Kilmaurs (1984)	84.4	81.0	95.5	102.1	107.3	105.8	109.8	103.5	104.1	113.5	128.1
Auchinleck (1984)	38.5	37.8	43.3	55.7	57.1	56.0	62.7	62.0	61.8	67.4	77.8
Dunrobin Castle (1985)	0.6	0.5	0.6	0.6	0.6	0.9	0.8	0.8	0.9	1	1.2
Loch Eil Outward Bound * (1985)	0.9	0.5	0.8	0.7	0.6	0.5	0.6	0.5	0.6	0.5	0.6
South Gyle (1985)	496.9	475.8	473.7	513.8	555.1	574.6	558.1	587.4	497.2	432.9	382
Loch Awe (1985)	2.5	2.9	3.1	2.5	2.7	3.0	4.8	4.8	4.1	5.4	5
Portlethen (1985)	19.9	15.2	18.3	19.1	28.0	48.2	57.2	56.3	45.9	42.7	46.7
Bridge of Allan (1985)	224.6	235.2	227.3	243.5	248.2	258.7	275.0	278.9	271.4	289.1	290.9
Livingston North (1986)	566.0	552.7	631.0	825.5	924.3	1030.6	1125.3	1155.0	1201.0	1191.8	1247.8
Bathgate (1986)	645.8	607.3	694.9	871.0	973.9	1060.7	1176.5	1223.1	1302.8	1282.1	1292.6
Uphall (1986)	254.1	226.7	220.9	325.1	431.2	511.0	557.6	581.6	608.6	613.6	624.1
Wester Hailes (1987)	20.4	22.7	23.1	29.8	35.8	36.2	37.5	38.6	36.1	41.3	39.9
Curriehill (1987)	47.1	46.9	48.5	52.9	63.9	65.8	67.2	67.0	66.7	69.3	69.2
Ardrossan Town (1987)	22.9	18.6	18.7	20.6	21.0	21.2	21.9	20.1	24.2	21.6	22.3
Falls of Cruachan (1988)	0.2	0.2	0.2	0.3	0.2	0.5	0.7	0.7	0.7	0.7	0.5
Musselburgh (1988)	385.3	389.2	362.9	386.7	420.8	438.7	456.7	478.1	463.7	488.6	455.4
Greenfaulds (1989)	121.4	131.3	136.1	132.6	122.9	130.5	136.5	130.9	114.8	124.3	125.3
Drumgelloch (1989) !	193.0	170.9	58.5	269.2	307.2	345.0	387.3	403.5	411.1	418.6	418.7
Stepps (1989)	343.0	301.2	291.0	302.2	305.6	277.4	296.9	300.4	269.9	301.9	315.2
Airbles (1989)	114.9	104.5	107.8	110.1	113.6	112.8	119.1	127.0	142.9	132.8	114.4
Milliken Park (1989)	154.9	137.4	142.3	151.2	169.4	190.3	198.2	206.1	241.4	255.7	238.4
Whinhill (1990)	37.9	35.2	37.7	40.0	45.3	52.4	52.6	53.6	43.7	52.4	41.6
Dumbreck (1990)	124.0	111.5	109.5	114.1	117.2	131.4	150.6	164.0	169.7	179.2	170.2
Corkerhill (1990)	212.8	192.4	211.9	236.6	233.5	245.0	247.8	266.2	284.9	276	277.1
Mosspark (1990)	125.7	111.0	111.2	117.4	116.0	110.7	119.0	143.1	186.7	174.7	162.3
Crookston (1990)	132.6	115.1	120.0	126.4	127.2	132.6	149.8	174.8	188.1	200.3	194.6
Paisley Canal (1990)	231.7	215.2	219.1	232.8	218.5	340.6	363.2	367.7	398.1	389.3	474.9
Priesthill & Darnley (1990)	94.5	86.0	105.1	115.9	125.1	125.8	134.2	137.7	144.8	161	164.5
Shieldmuir (1990)	44.8	48.9	57.3	56.8	69.5	81.4	89.2	105.2	113.9	116.3	109.6
Hawkhead (1991)	157.1	137.7	139.5	145.5	138.7	167.3	183.8	201.3	224.0	224.3	244.3
New Cumnock (1991)	23.0	22.1	26.2	28.0	28.5	27.2	31.9	28.4	26.6	26.7	28.3
Glenrothes with Thornton (1992)	52.2	52.6	49.6	57.5	60.9	63.0	67.3	76.7	76.9	79.5	76.8
Whifflet (1992)	282.3	246.6	246.7	254.5	257.4	233.4	234.1	247.4	329.6	301.1	257.5

Source: ORR - Not National Statistics

1.  Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

 *   This is the current name - the station had a different name when it was opened (or re-opened).

! The station closed on 9 May 2010 and then re-opened on 6 March 2011.

 

Table 7.8 (Continued):  Passenger journeys to or from stations¹  in Scotland that have opened (or re-opened) since 1970

	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18	2018-19
											thousands
Ashfield (1993)	57.9	58.0	54.7	69.7	76.4	74.2	80.5	76.5	50.3	83.5	84.5
Possilpark & Parkhouse (1993)	106.7	93.8	90.3	112.0	123.8	99.2	97.7	91.4	73.1	100.2	92.0
Gilshochill *  (1993)	103.0	96.0	84.8	89.5	98.9	94.5	101.9	87.0	65.1	94.7	91.2
Summerston (1993)	118.2	119.7	116.5	140.5	156.8	154.1	166.9	152.4	99.0	146.8	147.4
Maryhill (1993)	77.4	69.1	65.3	80.3	83.3	77.3	92.3	90.5	64.1	89.7	88.7
Carmyle (1993)	131.6	124.3	127.0	135.3	143.3	132.1	131.1	132.5	155.5	138	121.2
Mount Vernon (1993)	58.2	51.4	55.7	56.7	63.3	57.3	59	60.2	66.8	69.6	58
Baillieston (1993)	90.8	89.1	97.0	109.2	114.7	112.0	112.9	126.2	156.5	159.5	149.9
Bargeddie (1993)	97.4	85.8	89.8	99.4	98.3	88.0	85.9	95.2	114.9	105.8	91.8
Kirkwood (1993)	158.9	140.6	138.9	150.0	153.2	130.2	131.6	138.9	166.6	156.8	139.2
Gretna Green (1993)	28.2	31.3	32.9	36.6	37.4	38.0	40.2	38.9	39.0	39.9	45.9
Camelon (1994)	97.3	92.1	97.7	104.5	110.9	116.4	130.5	136.1	132.2	127.6	142.0
Wallyford (1994)	209.3	227.9	220.9	240.8	255.8	268.1	295.9	311.9	297.0	316.9	308.0
Sanquhar (1994)	24.3	23.9	22.4	28.4	28.2	26.3	27.5	24.5	27.4	28.7	28.1
Prestwick Airport (1994)	766.8	532.3	315.3	337.0	343.8	454.0	293.9	93.0	117.9	132.8	104.9
Dalgety Bay (1998)	272.7	247.8	244.3	264.2	268.4	284.3	307.8	341.0	315.2	323.2	306
Drumfrochar (1998)	58.5	59.1	61.3	55.2	60.0	69.8	72.9	68.4	80.7	66.2	74
Dunfermline Queen Margaret (2000)	214.7	205.3	195.5	210.5	206.1	208.5	224.1	250.5	236.7	249.7	248.5
Howwood (2001)	42.9	41.5	41.3	47.9	51.3	112.7	119.9	124.9	111.6	101.3	94.9
Beauly (2002)	52.4	51.1	49.8	54.5	55.2	57.9	57.4	59.4	52.9	51.5	48.3
Brunstane (2002)	135.1	134.3	128.2	132.8	144.2	159.6	164.5	166.0	162.1	177.3	178.1
Newcraighall (2002)	182.9	194.2	182.0	191.0	206.9	221.9	242.8	224.0	234.8	278.5	286.4
Edinburgh Park (2003)	434.2	451.8	499.4	646.0	816.7	960.3	893.5	889.5	870.0	888	914.6
Gartcosh (2005)	124.3	131.7	134.3	143.8	142.0	153.4	177	156.8	133.8	148.4	186.7
Kelvindale (2005)	109.5	109.7	90.4	94.4	96.5	98.0	105.5	91.6	65.9	92.2	84.7
Chatelherault (2005)	41.0	49.8	57.1	59.5	62.5	66.9	74.9	85.9	105.5	111.1	108.5
Merryton (2005)	99.5	104.0	102.6	106.3	113.1	111.4	116.2	113.5	123.1	107.2	121.4
Larkhall (2005)	334.4	323.1	316.8	327.1	342.7	406.1	420.1	420.4	434.5	385.9	354.6
Alloa (May 2008)	336.0	390.0	390.7	401.1	380.9	383.8	402.4	386.5	360.6	388.2	370.5
Laurencekirk (May 2009)		56.5	73.1	86.1	92.5	102.8	112.9	104.5	96.0	95.8	86.3
Blackridge (2010)			12.4	43.3	42.6	47.3	51.5	53.2	56.9	58	59.8
Armadale (2011)			11.2	126.1	141.1	164.7	186.3	215.4	238.7	249.8	260.1
Caldercruix (2011)			11.1	91.0	93.0	101.9	109	111.5	88.7	100.4	98.3
Conon Bridge (2013)					3.8	18.1	15.5	15.3	15.5	15.1	17.5
Eskbank (Sept 2015)								128.3	274.8	338.9	367
Galashiels (Sept 2015)								213.8	346.3	356.3	360.4
Gorebridge (Sept 2015)								59.3	98.2	115.1	123.9
Newtongrange (Sept 2015)								86.4	141.6	157	154.2
Shawfair (Sept 2015)								13.2	22.2	31.6	41.1
Stow (Sept 2015)								39.7	67.5	69.8	71.2
Tweedbank (Sept 2015)								300.6	436.2	437	443.8
Edinburgh Gateway (Dec 2016)									58.4	284.4	323.7

Source: ORR - Not National Statistics

1.  Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

2. Prestwick airport includes rail link tickets from 2007-08.

 *   This is the current name - the station had a different name when it was opened (or re-opened). 

Table 7.9: Rail punctuality: Public Performance Measure - for all services ⁶  

	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18	2018-19
											percentage of trains arriving on time
GNER 1	-	-	-	-	-	-	-	-	-	-	-
East Coast 1, 3, 5, 7	86.9	87.4	83.3	86.6	83.9	84.2	-	-	-	-	-
Virgin Trains East coast 7	-	-	-	-	-	-	88.6	85.2	83.1	81.5	-
London North Eastern Railway10	-	-	-	-	-	-	-	-	-	-	74.8
ScotRail (First) 2, 9	90.7	90.6	90.1	90.7	93.0	91.4	90.5	-	-	-	-
ScotRail (Abellio) 2, 9	-	-	-	-	-	-	-	90.6	90.3	89.5	87.4
Virgin CrossCountry 1	-	-	-	-	-	-	-	-	-	-	-
CrossCountry 1, 4	90.1	90.1	87.9	89.6	86.8	86.7	88.8	89.5	89.7	87.7	84.4
Virgin Train West Coast 1, 8	80.0	84.6	86.6	85.9	83.6	85.8	84.8	86.0	89.1	84.2	84.0
Caledonian Sleeper 1, 9	-	-	-	-	-	-	-	86.0	89.2	85.7	89.7
GB long-distance operators 1	87.2	88.7	87.7	89.1	87.0	86.9	87.4	87.6	87.6	85.3	81.3
GB regional operators 2	90.6	92.5	91.5	92.5	91.1	91.0	91.6	91.4	91.6	89.7	85.8

Source: ORR - Not National Statistics

1 For long-distance operators, the figures are the percentages of trains which arrive at the final destination within ten minutes of the timetabled time (i.e. are no more than 9 minutes and 59 seconds late)

2 For regional operators, the figures are the percentages of trains which arrive at the final destination within five minutes of the timetabled time (i.e. are no more than 4 minutes and 59 seconds late)

3 National Express East Coast has taken over the franchise previously operated by GNER.

4 CrossCountry is now operating most of the Virgin CrossCountry franchise routes and some routes from the Central Trains franchise.

5 National Express East Coast services were transferrred to East Coast on 13 November 2009

6 Figures subject to revision on annual basis.

7 From 1 March 2015 Virgin trains took over the East Coast operation.

8 Virgins Trains has been renamed Virgin West Coast.

9 Having been part of the ScotRail franchise until 2014-15, Caledonian Sleeper began operating as a separate franchise in 2015-16. Abellio took over the ScotRail franchise from First at the start of 2015-16.

10 London North Eastern Railway took over the East Coast Franchise on 24 June 2018

Table 7.10: ScotRail services: arrival times at final destinations ¹

	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18	2018-19
											percentages
Total within 5 minutes	90.6	90.7	90.1	90.7	93.0	91.4	90.5	90.6	90.3	89.5	87.4
Total within 10 minutes	96.1	95.8	95.3	95.7	97.3	96.4	95.9	96.1	96.1	95.2	94.2
Total within 20 minutes	97.7	97.3	97.0	97.1	98.4	97.7	97.4	97.4	97.3	96.6	96.0
20 minutes and over 2	1.4	1.7	1.6	1.4	1.0	1.3	1.4	1.4	1.5	1.9	1.6
Cancelled 3	0.9	1.0	1.4	1.5	0.7	1.0	1.2	1.2	1.1	1.5	2.4
											thousands
Number of trains due to be run 4	697	715	715	719	726	744	750	752	745	759	770

Source: ORR - Not National Statistics

1 For example, Total within 5 minutes gives the percentage which were no more than 4 minutes and 59 seconds late

2 Includes part-cancelled trains (those which failed to reach their final destination but ran at least half their planned mileage)

3 Includes trains which ran less than half their planned mileage

4 As in the planned timetable for the day.  This may differ from the published timetable due to (e.g.) engineering works, floods, etc.

 

Table 7.11: Rail passenger satisfaction: National Rail Passenger Survey

	2008	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
ScotRail passengers											percentage who were satisfied or said good 1
Overall opinion of journey	89	89	88	88	89	88	89	89	85	87	81
How deals with delays	40	41	42	34	39	42	47	50	39	52	39
Value for money	59	57	59	57	52	50	58	60	59	60	52
How station staff handle requests	88	86	81	89	90	87	90	93	85	88	88
Overall station environment	74	78	77	76	76	74	80	81	75	78	77
Ticket buying facilities	85	83	81	80	82	81	79	85	81	78	79
Info. re. times, platforms	83	85	85	85	88	85	87	87	86	87	86
Punctuality / reliability	89	88	87	84	87	83	84	85	83	83	74
Length of journey time	89	90	88	90	91	90	89	89	90	91	87
Ease of getting on/off 3	85	88	86	87	88	87	88	87	87
Amount of seats / standing space 4	72	77	75	73	78	78	77	75	73	75	75
Frequency	82	84	82	83	82	83	83	83	82	83	78
Train Cleanliness 5	79	81	77	80	83	82	83	78	75	76	73
Comfort of seats 6	76	79	76	80	81	80	81	82	78	71	69
Sample size	2,091	2,067	2,113	2,568	2,539	2,187	2,095	2,220	2,607	2,662	2,794
Others whose journeys started in Scotland 2											percentage who were satisfied or said good 1
Overall opinion of journey	85	90	92	91	87	92	88	91	92	92	92
How deals with delays	54	56	62	54	55	70	48	68	60	59	63
Value for money	65	65	69	62	65	68	66	69	70	72	66
How station staff handle requests	90	87	90	86	91	90	90	93	93	93	95
Overall station environment	80	83	82	78	63	75	83	86	87	89	89
Ticket buying facilities	78	90	86	89	81	82	86	90	92	91	93
Info. re. times, platforms	86	91	91	87	86	86	89	94	95	91	93
Punctuality / reliability	87	90	88	87	89	89	89	90	94	88	86
Length of journey time	82	87	88	88	87	87	86	91	89	90	91
Ease of getting on/off 3	81	83	85	85	86	87	84	85	87
Amount of seats / standing space 4	72	80	79	77	79	79	79	80	81	82	81
Frequency	72	84	82	80	79	81	84	88	89	82	83
Train Cleanliness 5	84	86	86	81	86	86	86	86	85	89	85
Comfort of seats 6	74	78	80	77	81	82	78	81	79	80	78
Sample size	391	481	562	672	706	825	786	753	672	618	614
All GB regional operators											percentage who were satisfied or said good 1
Overall opinion of journey	86	86	87	86	86	84	85	86	85	85	81
Punctuality / reliability	84	86	86	84	84	81	82	84	82	83	76
All GB long-distance operators
Overall opinion of journey	84	86	87	86	88	87	86	87	87	88	85
Punctuality / reliability	81	86	86	85	87	84	83	84	84	84	78

Source: Passenger Focus - Not National Statistics

1 The difference from 100 includes both those who were dissatisfied or said poor  and (e.g.) those who were neither satisfied nor dissatisfied.

2 Excluding passengers whose journey started on a ScotRail service, who are counted as ScotRail passengers

3 From Spring 2017 this factor is no longer in the survey. Note: There is a new factor 'Step or gap between the train and the platform' - in 2018 for ScotRail was 68% (62% for the ‘Others whose journey started in Scotland). But results not at all comparable with any other factors.

4 Factor now called 'Level of crowding' (from spring 2017).

5 Factor now called 'Cleanliness of the Inside of the Train' (from 2017).

6 Factor now called 'Comfort of the seats' (from 2017).

Table 7.12: Freight traffic lifted in Scotland by destination and by commodity ³

	2002-03	2003-04	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13
Freight lifted (weight)
by destination											million tonnes
within Scotland	4.27	3.75	4.36	4.80	5.30	6.30	6.13	6.08	4.86	5.03	5.11
elsewhere in the UK	4.36	4.13	6.38	8.97	7.13	4.55	3.84	3.25	3.11	4.47	2.89
outwith the UK 1	0.49	0.43	0.51	0.54	0.53	0.50	0.39	0.36	0.36	0.37	0.43
Total	9.12	8.32	11.25	14.31	12.96	11.35	10.36	9.69	8.33	9.87	8.43
by commodity											million tonnes
minerals/ coal, coke	7.18	6.24	8.73	10.80	9.87	7.29	6.09	5.77	5.26	4.17	4.04
other	1.94	2.08	2.52	3.52	3.09	4.06	4.27	3.91	3.07	5.69	4.39
Total	9.12	8.32	11.25	14.32	12.96	11.35	10.36	9.68	8.33	9.86	8.43
Freight moved (weight x distance)
by destination											million tonne-kilometres
within Scotland	632	576	632	623	692	1,143	1,230	1,329	1,380	1,002	1,181
elsewhere in the UK 2	1,871	1,741	2,839	3,337	3,128	2,106	1,785	1,334	1,441	1,370	1,121
outwith the UK 1	353	308	368	385	375	352	266	249	258	265	306
Total	2,856	2,625	3,839	4,345	4,195	3,601	3,281	2,912	3,079	2,637	2,608
by commodity											million tonne-kilometres
minerals/ coal, coke	2,017	1,734	2,797	3,479	2,846	1,749	1,443	1,324	1,180	1,039	1,008
other 2	839	889	1,042	866	1,349	1,853	1,838	1,589	1,899	1,597	1,599
Total	2,856	2,623	3,839	4,345	4,195	3,602	3,281	2,913	3,079	2,636	2,607

Source: Rail freight companies - Not National Statistics

1. From 1996-97, outwith the UK includes freight taken to ports for export (such freight was previously counted under either within Scotland or elsewhere in the UK, depending upon the location of the port).

2. Revisions have been made to the figures for 2011-12 and earlier years.

3. Due to difficulies obtaining updates to the data covering all the rail freight companies the latest available data is for 2012/13

Table 7.13: Freight traffic with a destination in Scotland by origin (where lifted) and by commodity ²

	2002-03	2003-04	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13
Freight lifted (weight)
by origin											million tonnes
lifted within Scotland	4.27	3.75	4.36	4.80	5.30	6.30	6.13	6.08	4.86	5.03	5.11
elsewhere in the UK	1.08	1.04	0.91	2.08	2.06	2.01	2.01	1.27	1.62	3.33	1.65
outwith the UK 1	0.64	0.52	0.54	0.48	0.45	0.41	0.50	0.42	0.42	0.41	0.40
Total	5.99	5.31	5.81	7.35	7.82	8.72	8.64	7.77	6.90	8.77	7.16
by commodity											million tonnes
minerals/ coal, coke	4.28	3.76	4.21	4.45	5.07	4.91	4.53	3.97	3.77	3.03	2.96
other	1.71	1.55	1.61	2.91	2.74	3.80	4.10	3.80	3.11	5.73	4.19
Total	5.99	5.31	5.82	7.36	7.81	8.71	8.63	7.77	6.88	8.76	7.15
Freight moved (weight x distance)
by origin											million tonne-kilometres
lifted within Scotland	632	576	632	623	692	1,143	1,230	1,329	1,380	1,002	1,181
elsewhere in the UK	569	556	487	479	1,012	1,089	1,062	625	890	980	678
outwith the UK 1	438	376	390	343	327	287	339	302	302	305	296
Total	1,638	1,507	1,509	1,445	2,031	2,519	2,631	2,256	2,572	2,287	2,155
by commodity											million tonne-kilometres
minerals/ coal, coke	639	584	607	626	632	591	626	530	502	520	505
other	999	923	902	819	1,399	1,928	2,005	1,726	2,070	1,766	1,649
Total	1,638	1,507	1,509	1,445	2,031	2,519	2,631	2,256	2,572	2,286	2,154

Source: Rail freight companies - Not National Statistics

1. From 1996-97, outwith the UK includes freight imported via ports in England and Wales, which then comes by rail into Scotland (previously, such freight was counted as lifted elsewhere in the UK). 

It should be noted that, in all years, imported freight lifted at Scottish ports is counted under lifted in Scotland.

2. Due to difficulies obtaining updates to the data covering all the rail freight companies the latest available data is for 2012/13

Table 7.14: Lines open for traffic ¹

	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18
											kilometres
Linear routes
Electrified	639	639	672	676	676	676	709	709	709	709	893
Non electrified	2,097	2,106	2,087	2,087	2,087	2,087	2,054	2,110	2,110	2,110	1,803
Total	2,736	2,745	2,759	2,763	2,763	2,763	2,763	2,819	2,819	2,819	2,696
Total rail length(including sidings etc)
Electrified	..	..	..	..	..	..	..	..	..	..	902
Non electrified	..	..	..	..	..	..	..	..	..	..	1,856
Total	..	..	..	..	..	..	..	..	..	..	2,758

Source: Network Rail - Not National Statistics

1.  In determining network capability, a new approach has been taken, based on using the infrastructure network model (INM), using the summation of ELR segments within electrified routes. It is believed that this is the most accurate data source to use and will provide better consistency and level of detail to network  capability reporting  in the coming years. There may however be discrepancies compared with previous reports due to a combination of historically over-reporting network capability (by inclusion of depots and sidings), and as a result of using a new model for reporting, which although considered to be a more accurate account of  network capability, is still known to include minor inaccuracies. The INM database will be subject to ongoing review and refinement throughout CP6 to address these issues and improve on accuracy of reporting in future years.

Table 7.15: Number of stations^1,2

	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17	2017-18
Passenger and parcel	345	346	351	351	351	351	351	358	359	359	359
Freight only	118	118	118	118	119	119	119	119	119	119	119
Total	463	464	469	469	470	470	470	477	478	478	478

Source: Network Rail - Not National Statistics

1. The figures for freight stations include main yards, sidings/depots, private terminals and sidings: ballast. 

2. The figure for passenger stations for e.g. 2005-06 represents the number which were part of the national rail network at the end of the 2005-06 financial year.  All are owned by Network Rail with the exception of Prestwick Airport.

Table 7.16: Number of passenger stations by local authority, 2017-18 ¹

Local Authority	number	Local Authority	number	Local Authority	number
Aberdeen, City of	2	Edinburgh, City of	12	Orkney Islands	0
Aberdeenshire	6	Eilean Siar	0	Perth & Kinross	7
Angus	7	Falkirk	5	Renfrewshire	10
Argyll and Bute	14	Fife	19	Scottish Borders	3
Clackmannanshire	1	Glasgow, City of	61	Shetland Islands	0
Dumfries & Galloway	7	Highland	59	South Ayrshire	9
Dundee City	2	Inverclyde	14	South Lanarkshire	19
East Ayrshire	6	Midlothian	4	Stirling	6
East Dunbartonshire	6	Moray	3	West Dunbartonshire	13
East Lothian	7	North Ayrshire	12	West Lothian	12
East Renfrewshire	9	North Lanarkshire	24	Scotland	359

Source: Network Rail - Not National Statistics

1.  The number of stations open at the end of the financial year 2005-06.  All owned by Network Rail except Prestick Airport (South Ayrshire).

Table 7.17: Strathclyde Partnership for Transport - Glasgow Subway ¹

	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17 8	2017-18	2018-19
											numbers
Vehicles2	41	41	41	41	41	41	41	41	40	40	40
											thousands
Loaded train kilometres 6, 7	3,173	3,098	2,922	3,469	3,466	3,505	3,564	3,537	..	3,439	3,495
Passenger journeys	14,103	13,055	13,009	12,888	12,604	12,702	12,951	12,713	11,376	12,685	13,150
											£ thousands
Revenue 3	14,690	13,296	14,835	15,147	13,503	17,003	19,194	18,937	16,828	19,735	21,211
Revenue at constant prices 4	19,258	17,521	18,683	18,135	15,667	19,145	21,111	20,626	18,011	20,396	21,211
Passenger receipts 5	14,015	12,661	13,775	14,166	12,602	15,955	17,752	17,632	15,997	18,449	19,910
Pass. rec. at constant prices 4	18,373	16,684	17,348	16,961	14,622	17,965	19,525	19,205	17,122	19,067	19,910
											numbers
Operational staff 9	361	351	331	284	170	164	161	165	164	165	165

Source: Strathclyde Partnership for Transport - Not National Statistics

1. Strathclyde Partnership for Transport took over the roles and functions of the Strathclyde Passenger Transport Authority and Executive from 1 April 2006.

2. Passenger carriages including power cars

3. These figures are headline revenue figures and include such as items as rental and advertising income. 

4. Adjusted approximately for general inflation using the Retail Prices Index for the relevant year (e.g. 2001 RPI used for 2001-02).

5. These figures are passenger ticket receipts as described at paragraphs 7.9 and 7.10 in the notes and definitions for rail services. 

6. Strathclyde Partnership for Transport has discovered an error in the way loaded train kilometres were calculated. The figures have been revised for previous years. 

Earlier editions of this publication have not been revised.

7. Figures for 2016-17 not available at time of publication due to a recalculation requirement. 

8. Subway services were suspended between 2-Jul-16 and 9-Aug-16 (inclusive) for planned essential engineering works.  No Subway services operated during this period.

9. Figures from 2012-13 onwards refer only to frontline operational staff.

Table 7.18: Railway accidents, Scotland ^{1, 2}

	2008	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Railway accidents
PHRTA 3
Train collision 4	1	-	1	-	-	1	2	1	1	1	1
Derailments 5	2	1	3	2	3	-	1	1	-	-	5
Non- PHRTA 6
Striking level crossing gates or barrier	1	-	-	1	-	-	-	1	-	-	-
Train striking object	9	12	13	20	22	7	11	14	9	7	7
Train striking animal 10	19	17	23	23	16	20	18	25	18	21	24
Train fire	7	7	5	1	4	-	-	1	1	1	4
Train struck by missile	6	3	2	7	4	3	3	2	3	2	2
Open door collision	1	-	-	-	-	-	1	-	-	-	-
Collisions	-	-	-	-	1	-	-	-	1	-	-
Bufferstop collision 11											1
All accidents	46	40	47	54	50	31	36	45	33	32	43
Casualties
Train accidents- deaths 7	-	3	-	-	-	-	-	-	-	-	-
- injuries 8	15	6	8	2	8	6	1	4	4	4	1
Accidents in stations
Train accidents- deaths 7	-	-	-	-	-	-	-	-	2	0	1
- injuries 8	542	528	486	579	561	537	608	564	722	550	495
Accidents on trains
Train accidents- deaths 7	-	-	-	-	-	-	-	-	-	-	-
- injuries 8	159	150	115	120	129	150	163	167	140	148	221
Accidents outside of trains and stations (not including suicides and or tresspass) 9
Train accidents- deaths 7	-	5	3	1	-	-	1	-	-	-	1
- injuries 8	211	253	287	251	219	219	261	218	252	226	192
Trespassers and suicides
- deaths	21	22	19	21	29	24	23	20	29	18	21
- injuries 8	9	13	9	8	12	15	6	9	21	5	15
Total deaths	21	30	22	22	29	24	24	20	31	18	23
Total injuries	936	950	905	960	929	927	1,039	962	1,139	933	924

Source: RSSB -  Not National Statistics

Annual Safety Performance Report (ASPR) - http://bit.ly/2EYfDlF

1. Figures for this table were previously obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.

The figures in this table will therefore not be comparable with the tables published in editions of STS prior to number 34.

2. Minor revisions have been made to figures in previous years.

3. Potentially high risk train accidents- reportable under RIDDOR (ASPR, Chapter 7, Page 102).

4. Train collisions with other trains only.

5. Train derailments (ASPR, Chapter 7, Page 108).

6. Riddor reportable Train accidents not classified as PHRTA (ASPR, Chapter 7, Page 114).

7. This includes all accidental fatalities. 

8. This includes all major and minor injuries (excludes Shock/trauma).

9. Injuries incurred on railway infrastructure outside of trains/ stations e.g. running line, YDS sites.

10. Work on the new system has highlighted some issues with old SMIS. One example is animals struck by trains, in which previous reporting included events such as deer strikes that were not specifically required by RIDDOR when there was no damage to the train. This historical data has been corrected to include only those events that were RIDDOR reportable.

11. One buffer stop collision took place in 2018 and was not classed as a PHRTA as no immediate permanent or temporary repair to the train was needed, and no damage was sustained by the cab window glass.

 

Table 7.19: Railway fatalities by local authority and category, 2018 ¹

	Trespasser	Suicide	Level  Crossing User	Railway Staff	Passenger	Other Member of Public	Total
Dumfries & Galloway	1	-	-	-	-	-	1
East Dunbartonshire	-	1	-	-	-	-	1
East Lothian	2	3	-	-	-	1	6
Edinburgh	-	2	-	-	-	-	2
Falkirk	-	2	-	-	-	-	2
Glasgow	-	2	-	-	-	-	2
Highland	-	1	-	-	-	-	1
Midlothian	-	1	-	-	-	-	1
North Lanarkshire	-	1	-	-	-	-	1
Renfrewshire	1	1	-	-	-	-	2
South Lanarkshire	1	1	-	-	-	-	2
West Dunbartonshire	-	1	-	-	-	-	1
West Lothian	-	-	-	1	-	-	1
Scotland	5	16	-	1	-	1	23

Source: RSSB -  Not National Statistics

1. Figures for this table prior to edition 34 of STS were obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.

The figures in this table will therefore not be comparable with the tables published in previous editions of STS.

 

Table 7.20: Adults (16+) - views on train services of those who used them in the past month: 2016 ^{1 2}      

	Agree			No view			Disagree			Sample size (=100%)
	strongly	tend to	All	neither… nor	no opinion	All	strongly	tend to	All
										row percentages
Trains run to timetable	36	49	85	5	2	7	3	6	8	2560
Train service is stable and not regularly changing	35	49	84	7	3	9	2	5	7	2560
Trains are clean	33	53	86	7	1	8	1	5	6	2560
Feel safe/secure on trains during the day	51	44	95	2	1	3	0	1	1	2560
It is simple decide what type of ticket I need	42	44	87	5	2	7	2	4	7	2560
Finding out about routes and times is easy	43	47	90	5	2	7	1	3	4	2560
Easy to change from trains to other forms of transport	32	44	76	12	6	18	1	5	6	2560
Train fares are good value	19	37	56	13	2	15	11	19	29	2560
Feel safe/secure on trains during the evening	34	44	77	8	5	14	2	7	9	2560

Source: Scottish Household Survey

1. Those who had not used a train service in the past month are not asked these questions about train services.

2. Question asked every other year in the survey. 2016 is the most recent data available, next update to be published in Autumn 2020