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Privacy Policy
Effective: As of March 1, 2020
Privacy Policy
John Wiley & Sons, Inc. and its subsidiary and affiliate companies (collectively, "Wiley," "we," "us" or "our") recognize the importance of protecting the personal information collected from users in the operation of its services and taking reasonable steps to maintain the security, integrity and privacy of any information in accordance with this Privacy Policy. By submitting your information to Wiley you consent to the practices described in this policy. If you are less than 18 years of age, then you must first seek the consent of your parent or guardian prior to submitting any personal information.
This Privacy Policy describes how Wiley collects and uses the personal information you provide to Wiley. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
How We Collect Information
Information You Provide
Information We Receive From Other Sources
Use of Your Information
Disclosure in Chat Rooms or Forums
Disclosure and Sharing of Your Information
Cross Border Transfers
Security
Cookies
Third Party Websites
Your Rights
Your California Data Privacy Rights
Deletion of Data
Disclosure of Personal Information
“Do Not Track” (for California and Delaware Residents)
How to Exercise Your Rights
FERPA (US Only)
Recourse
Updates to this Privacy Policy
How We Collect Information
Wiley may collect personal information about you in the following ways:
(1) directly from your verbal or written input (such as by consenting to receiving marketing emails or indirectly through third parties with whom we work closely (see below “Information We Receive From Other Sources”);
(2) automatically through Wiley's website technologies including tracking online, such as by Web cookies (which are small text files created by websites that are stored on your computer), by smart devices, by combining data sets, by collecting data from a browser or device for use on a different computer or device, or by using algorithms to analyze a variety of data such as records of purchases, online behavioral data, or location data; or
(3) by closed-circuit television (if visiting our premises).
Information You Provide
The types of information that Wiley collects directly from you or through your use of our websites and services may include the following depending on how you interact with Wiley:
In order to access certain content and to make use of additional functionality and features of Wiley's websites and services, we may ask you to register for an account by completing and submitting a registration form, which may request additional information.
If you choose to register and sign in by using a third-party account (such as your Facebook account), the authentication of your login is handled by the third party. Wiley will collect your name, email address and any other information about your third-party account that you agree to share with us at the time you give permission for your Wiley account to be linked to your third-party account.
Information We Receive From Other Sources
Wiley may receive information about you if you use any of the websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services; advertising networks; data and analytics providers; academic institutions; journal owners, societies and similar organizations; search information providers, and credit reference agencies) from whom Wiley may receive information about you.
Use of Your Information
Depending on how you interact with Wiley,Wiley may use your personal information in the performance of any contract or transaction we enter into with you, to comply with legal obligations, or where Wiley has a legitimate business interest. Legitimate business purposes include but are not limited to one or all of the following: providing direct marketing and assessing the effectiveness of promotions and advertising; modifying, improving or personalizing our services, products and communications; detecting fraud; investigating suspicious activity (e.g., violations of our Terms of Service, which can be found here) and otherwise keeping our site safe and secure; and conducting data analytics. 
In addition, with your prior, explicit consent (where required), we may use your information in the following ways:
Personal information will not be kept longer than is necessary for the purpose for which it was collected. This means that, unless information must be retained for legal or archival purposes, personal information will be securely destroyed, put beyond use or erased from Wiley's systems when it is no longer required or, where applicable, following a request from you to destroy or erase your personal information.
Disclosure and Sharing of Your Information
Wiley will not disclose to or share your personal information with any unaffiliated third party except as follows:
 
Wiley also  may disclose navigational and transactional information in the form of anonymous, aggregate usage statistics and demographic information that does not reveal your identity or personal information.
Cross Border Transfers
Wiley may transfer your personal information outside of your country of residence for the following reasons:
By submitting your personal information, you agree to this transfer, storing or processing of your information. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and all applicable data protection laws.
In relation to personal data processed within the US, Wiley has in place EU Model Clauses between entities within its group of companies that receive and process personal information from countries within the European Economic Area.
Security
We will use appropriate physical, technical and administrative safeguards to protect your data.  Access to your personal data will be restricted to only those who need to know that information and required to perform their job function.  In addition, we train our employees about the importance of maintaining the confidentiality and security of your information.
Disclosure in Chat Rooms or Forums
You should be aware that identifiable personal information--such as your name or e-mail address--that you voluntarily disclose and that is accessible to other users (e.g. on social media, forums, bulletin boards or in chat areas) could be collected and disclosed by others. Wiley cannot take any responsibility for such collection and disclosure.
Cookies
As is true of most websites, we gather certain information automatically. This information may include IP addresses, browser type, Internet service provider ("ISP"), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
Wiley and its partners use cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or services.
For more information on cookies, please click here.
Your Rights
You have the right to make a written request to be informed whether or not we hold or process any of your personal information (by emailing privacy@wiley.com). In your written request, you may:
Where applicable under your local laws, we will not use your personal information for marketing purposes, nor disclose your information to any third parties, unless we have your prior consent, which we will seek before collecting your personal information. You can exercise your right to prevent such processing by checking certain boxes on the consent forms we use when collecting your personal information. If at any point you wish to review or change your preferences you can use the "opt-out" or unsubscribe mechanism or other means provided within the communications that you receive from us. Note that you may still receive transactional communications from Wiley. For queries, please contact our customer support center at https://hub.wiley.com/community/support​.​Some territories have national laws requiring a local Data Protection Officer (for example Singapore and Germany). Please click here for the relevant contact details.
Your California Data Privacy Rights
Information About Data We Have Collected or Disclosed About You
The California Consumer Privacy Act (“CCPA”) provides additional data privacy rights to California residents. You have the right to request that we provide, not more than twice every 12 months, certain information about the data we have collected or disclosed about you over the past 12 months, including:
For the purposes of your rights as a California resident, “personal information” means any non-publicly available information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked with you or your household, such as biometric information or information about your location.  
Disclosure of Personal Information
For certain of our business functions, we may disclose personal information for a business purpose. When we disclose personal information for a business purpose, the third party must agree to retain, use, or disclose the personal information solely for the business purpose. We prohibit the third party from selling the personal information that we provide [for a business purpose]. In the past 12 months, depending on how you interact with Wiley, we may have disclosed your information as set forth in the section above entitled “Disclosure and Sharing of Your information.”
Deletion of Data
California residents also have the right to request that we delete the personal information we have collected from you (and direct our service providers to do so), except where retaining your personal information is necessary for Wiley to:
“Do Not Track” (for California and Delaware Residents)
Please note that we do not respond to or honor “do not track” (a/k/a/ DNT) signals or similar mechanisms transmitted by web browsers. For more information about “do not track”, go to https://allaboutdnt.com/​.
How to Exercise Your Rights
To exercise your rights under CCPA, you may submit a verifiable consumer request to us by phone at (800) 438-6643 or by email at privacy@wiley.com. Only you, a person registered with the Secretary of State authorized to act on your behalf, or you on behalf of your minor child may submit a verifiable consumer request. The request must provide enough information for us to reasonably verify you are, or are the authorized representative of, the person about whom we collected personal information.
Links to Third-Party Websites
Wiley's websites or services may include links to third-party websites. In using such links, please be aware that each third-party website is subject to its own privacy and data protection policies and is not covered by our Privacy Policy.
FERPA
Please see Wiley's policy regarding FERPA here.
Recourse
Any comments, complaints or questions concerning this policy or complaints or objections about our use of your personal information should be addressed by directing your comments to Wiley's Data Protection Officers, whose contact information is found here.
Updates to this Privacy Policy
Please note that Wiley’s Privacy Policy is reviewed periodically. Wiley reserves the right to update its Privacy Policy at any time without notice. Any changes to the Privacy Policy will be posted on this page and will become effective as of the Effective Date above. We encourage you to periodically review this page for the latest information on our privacy practices.
By clicking on the links below, you can see previous versions of this policy (beginning with the March 15, 2018 version) and a comparison reflecting changes to the terms.
Privacy Policy effective March 15, 2018
Comparison
 
Privacy Policy effective February 12, 2019
Comparison
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